Job Description
Guest Services
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Welcome guests on arrival and assist with check-in and orientation.
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Provide friendly, professional, and attentive service at all times.
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Anticipate guest needs and respond promptly to requests.
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Handle basic guest queries and escalate issues as required.
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Assist with guest departures and check-out procedures.
Dining & Service Support
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Assist with setup and breakdown of dining areas.
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Support food and beverage service during meals.
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Ensure high standards of cleanliness and presentation in guest areas.
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Assist with bar service where required (subject to legal requirements).
Housekeeping & Public Areas
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Conduct regular checks of guest areas to ensure cleanliness and readiness.
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Support housekeeping with room turnarounds when operationally required.
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Report maintenance issues promptly.
Administration & Operations
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Assist with basic FOH administration, including guest movements, activity schedules, and daily handovers.
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Maintain accurate guest information and preferences.
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Adhere to all health, safety, and hygiene standards.
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Support other departments during peak periods as required.
Requirements
Grade 12 / Matric.
Previous hospitality or customer service experience (advantageous but not essential).
Fluent in English (additional languages advantageous).
Willingness to work shifts, weekends, and public holidays.
Valid drivers licence (advantageous).
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