Hluhluwe: Lodge Manager posted by Kendrick Recruitment
Posted on 2025-07-31 00:00:00
Employer | Kendrick Recruitment |
---|---|
Category | Other IT/Computer |
Location | Kwazulu-Natal / Hluhluwe |
Job Summary
Kendrick Recruitment is seeking an experienced and guest-focused Lodge Manager for a luxury lodge situated in Hluhluwe, KwaZulu-Natal. This role is ideal for a hands-on and motivated hospitality professional who thrives in a high-end, guest-centric environment and is ready to take responsibility for the smooth running of lodge operations.
Key Responsibilities:
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Prepare welcome and departure notes for all guests
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Manage guest check-ins during the day and handle any special requests, including dietary requirements and children
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Implement and maintain operational procedures according to BOPs
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Host guests throughout the day and assist with any needs following their activities
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Ensure all guest-facing products and services meet the required standard
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Oversee setup and presentation for all meals, including breakfast, lunch, and dinner
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Maintain cleanliness and styling of the main guest areas in line with lodge standards
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Host guests at mealtimes and ensure smooth coordination between kitchen and service staff
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Conduct daily room checks and manage guest check-outs
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Collaborate with waiters and department heads to uphold service excellence
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Assist across departments as required to support lodge operations
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Ensure superior guest service and quality at all touchpoints
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Manage bar stock and orders
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Oversee staff management, including timebooks, performance reviews, and other HR-related duties
Skills Required:
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Strong communication skills with guests and colleagues
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High standards of work that align with luxury lodge expectations
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Excellent organisational and problem-solving abilities
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Lateral thinking and initiative in handling operational challenges
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Ability to lead by example and guide team members effectively
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Calm under pressure with a professional and hospitable demeanour
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Committed to world-class hospitality and guest service
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High levels of integrity, honesty, and drive
Knowledge Required:
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Relevant hospitality qualification
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Understanding of local environment and surrounding communities
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Awareness of the country’s cultural and operational dynamics
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Familiarity with company values and sustainability initiatives
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Valid, unendorsed South African drivers licence
Previous Experience Required:
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Minimum of 3 years experience in a similar camp or lodge management role
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Background in the service industry, with proven ability in guest and staff engagement
This is a unique opportunity for an experienced lodge manager to join a top-tier property and contribute to its continued reputation for excellence in guest experience.
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