Role Overview

We are seeking an experienced, dynamic management couple to oversee the daily operations of a luxury safari lodge. This position requires complementary skills to ensure the smooth running of both guest-facing and operational aspects of the lodge. The ideal couple will bring strong leadership, exceptional hospitality expertise, and a shared commitment to delivering a world-class guest experience.

Key Responsibilities

• Leadership & Team Management

  • Jointly lead and inspire the lodge team in line with company values and service standards.

  • Provide mentorship and training to staff, ensuring continuous development and high morale.

• Guest Experience

  • Ensure every guest receives personalised, memorable service that reflects 5-star hospitality standards.

  • Engage with guests directly, handling feedback and resolving issues with professionalism.

• Operational Oversight

  • Oversee daily lodge functions including guest services, housekeeping, food & beverage, and back-of-house operations.

  • Ensure smooth coordination between departments and effective communication with head office.

• Health, Safety & Compliance

  • Monitor security, health, and safety standards, ensuring adherence to company SOPs.

• Financial & Administrative Management

  • Implement and manage budgets in collaboration with head office.

  • Maintain cost control measures while ensuring the highest quality standards are met.

• Maintenance & Facilities Management

  • Oversee lodge facilities and infrastructure to ensure proper upkeep.

  • Manage contractors and maintenance staff where required.

• Strategic & Problem-Solving

  • Anticipate operational needs and proactively plan for peak seasons.

  • Address challenges effectively in a remote and dynamic environment.

Requirements

Qualifications & Experience

• Minimum 5 years management experience in a high-end safari lodge or luxury hospitality environment.

• Professional, mature, and well-presented couple with excellent interpersonal skills.

• Strong written and verbal communication abilities.

• Demonstrated experience in:

  • Guest relations and high-level service delivery.

  • Staff management, labour relations, and working with unions (advantageous).

  • Overseeing and coordinating lodge maintenance.

• Knowledge of food, wine, and fine dining service.

• Strong organisational, multitasking, and time management skills.

• South African citizenship or valid work permit.

• Valid drivers licence and own transport.

Personal Attributes

• A hands-on, guest-centric couple with a genuine passion for hospitality, nature, and conservation.

• Highly adaptable, proactive, and resilient under pressure.

• Complementary skills (e.g., one partner strong in guest relations, hosting, and F&B; the other in operations, maintenance, and administration).

• Natural leaders with the ability to build and maintain a motivated, high-performing team.

• High attention to detail and a commitment to excellence.