Duties:
 
Managing the HOD team
Ensuring that the guest experience is of excellent quality and that guest’s expectations are met.
Ensuring that all operational standards are met across the board.
Ensuring that the lodge is maintained as per the standards.
Assign the HOD team to daily tasks, organising workflow and ensure that the team understand their duties
Monitoring the HOD team’s productivity and provide constructive feedback.
Ensuring that, financially, the lodge is operating at an optimum and that expenses are controlled.
Interact with guests in a professional manner, represent the lodge as a whole and resolve any guest complaints
Report to the General Manager regarding all aspects of the lodge.
Create and maintain a safe and healthy working environment
Ensuring information is shared with the management team to avoid miscommunication and ensure a smooth running of operations.
Build and maintain relationships within the community, with suppliers and contractors.
Ensure that the vision, mission and business ethics are upheld and communicated with the team.
 
Requirements:
 
Grade 12
A formal hospitality qualification
At least 2 years’ experience in a 5* Game Lodge / Boutique Hotel in a Management role
Good Operational knowledge of all departments.
Knowledge and understanding of South African Labour Laws.
Knowledge and understanding of Health and Safety act and requirements.
Knowledge and understanding of good labour practices and HR procedures.
Excellent communication skills.
Good time management and project management skills.
Ability to lead the team and set the example.