Hoedspruit: Lodge Manager posted by Merand Corbett & Associates

• Create a welcoming and secure environment for guests, upholding high standards of cleanliness, hygiene, quality service, and meal presentation to exceed both company and guest expectations.
• Meal planning and preparation with the help of dedicated staff members.
• Ensure the lodge’s smooth operation by maintaining its facilities, equipment, vehicles, infrastructure, and services through regular upkeep.
• Oversee human resource functions for staff, including training, development, motivation, and work scheduling, along with leave management.
• Foster a fair, safe, and enjoyable workplace for staff.
• Demonstrate positive and enthusiastic leadership by setting a strong example.
• Collaborate closely with the General Manager to build a cohesive lodge and management team.
• Regularly communicate and report to senior management in accordance with company requirements.

• The Lodge Manager is responsible for physically preparing, cooking and serving all meals at the lodge.
• Communicate with guests before their visit and handle registrations and indemnity forms for visitors and contractors.
• Provide information about the lodge, reserve, and surrounding activities.
• Master lodge and reserve policies to address inquiries from guests and Executives.
• Plan and coordinate guest activities within the lodge and the surrounding area.
• Manage guest interactions, resolve complaints in accordance with lodge policies
• Provide ongoing staff training based on identified developmental needs.
• Inspect guest rooms, staff rooms, public areas, and lodge grounds to maintain cleanliness
• Report maintenance issues to the General Manager or executives, propose corrective actions, and seek approval for scheduled work.
• Maintain inventory control, minimizing losses through effective allocation, accurate receipting, regular stock takes, portion control, and stock rotation.
• Ensure equipment, facilities, and vehicles are regularly serviced and well-maintained.
• Monitor and evaluate staff performance to ensure efficiency, adherence to policies, and effective performance management.
• Assign staff duties, schedule rosters, and oversee compliance with safety rules.
• Plan guest visits, manage procurement, and control costs effectively.
• Manage expenses within the budget and develop strong relationships with key suppliers.
• Ensure compliance with health and safety regulations.

Requirements:

• The Lodge Manager represents the company and is expected to lead by example with sober habits
• Strong staff management skills while fostering a positive culture for staff
• Strong personality with the ability to receive feedback while not taking it personally.
• Ability to deal well with guests.
• Ability to cook for guests.
• Availability to work 3-week 7 day shifts with one week off thereafter.
• Flexibility around working dates is required in order to accommodate guests.