Hout Bay: Front Office Receptionist

Duties: Attend to all guest needs, including but not limited to registration, check in`s, check outs Kindly and promptly address guest inquiries, requests, and matters of concern Provide information about hotel services, amenities, and local attractions Coordinate with other hotel departments to fulfil guest needs and requests Manage reservations, cancellations, and room assignments and all front desk related tasks Ensure all relevant policies and procedures are adhered to Complete all relevant end of day activities and reporting Maintain and adhere to relevant health and safety protocols as required Process relevant payment processes Answer and respond to incoming calls with the appropriate telephone etiquette Process payments, handle cash, and maintain accurate records Maintain a tidy and organized front desk area Answer emails, assisting guests with enquiries and invoicing Perform other duties and tasks as operationally required Requirements: Grade 12 Recognized Hospitality Qualification preferred At least 5 years experience in a 5* hotel Attuned to exceptional guest experiences Excellent interpersonal skills Some reservations experience will be an advantage Familiar with Benson will be an advantage Trustworthy & reliable