What the hotel will expect from a candidate, to ensure they can deliver the level of service a 5‑star establishment demands: Formal education Matric (Grade 12) at a minimum; hospitality, tourism, or front‑office management certificate/diploma preferred. Some hotels may prefer a “hotel school” or vocational training. Relevant experience 1‑3 years (sometimes more) in front desk / reception / guest services in a luxury / 4‑ or 5‑star hotel. Experience with reservations, checking‑in/out, customer service under pressure. System knowledge Proficiency in hotel PMS systems such as Opera, Protel, Fidelio, or similar. Also Microsoft Office, email, possibly point‑of‑sale. Communication skills Excellent verbal & written communication in English; additional languages are a plus (helpful in Cape Town which is a tourist area). Good telephone etiquette. Interpersonal / guest service skills Friendly, polite, patient. Ability to remain calm under pressure; anticipate guest needs; attention to detail; diplomacy in dealing with complaints. Professional appearance & grooming As they are “face of the hotel” neat uniform, clean appearance, good personal hygiene. 5‑star standards demand professionalism in how one presents. Flexibility & reliability Willingness to work irregular hours, shifts, weekends, holidays. Dependability is vital. Organisational skills & multitasking Must be able to handle many different tasks simultaneously (phone calls, check‑ins, guest requests) without losing composure. Attention to detail Accuracy in billing, records, guest preferences; ensuring nothing is missed (room readiness, special requests) etc. Problem solving Quick thinking when dealing with unexpected issues: overbooking, service failures, unexpected guest requests, etc. Language skills As mentioned, English fluency is essential. Local languages (Afrikaans, Xhosa) helpful. Additional foreign languages (German, French, Dutch, etc) are a plus in luxury tourism in Cape Town / Hout Bay. Legal / regulatory knowledge (basic) Understanding of data privacy (guest info), safety regulations, possibly local lodging / linen / hygiene standards.

This exclusive 5-star boutique lodge is nestled on the shores of Hout Bay, offering breathtaking ocean and mountain views in a serene, secluded setting. Renowned for its exceptional service and intimate atmosphere, it provides guests with a world-class luxury experience that feels both elegant and deeply personal. The ideal candidate will have a warm, engaging personality and a passion for delivering world-class guest experiences in a refined hospitality environment. Candidate Responsibilities: Welcome and assist guests with professionalism and genuine hospitality. Manage check-ins, check-outs, and all front office procedures efficiently. Handle reservations, confirmations, and guest correspondence. Maintain accurate guest records and billing information. Liaise with all departments to ensure seamless communication and guest satisfaction. Assist with concierge services, including transfers, special requests, and activity coordination. Uphold the propertys high standards of presentation, service, and discretion Candidate Requirements: Minimum 5 years experience in a 5-star hospitality environment. Strong interpersonal and communication skills. Proven experience in guest relations and reservations administration. Familiarity with Benson or similar property management systems is advantageous. Highly trustworthy, reliable, and attuned to detail. A team player with a polished and professional approach. This is a live-out position.