Duties: Liaise with Travel Designers / Reservations Specialists and Concierge on all bookings in an operational capacity Communicate continuous with suppliers and internal sales support teams which includes trust and excellent support Keep all booking information updated in the system ensuring CRM is continually up to date. Add all special requests from the agents Keep updated with all product updates, as well as technology updates Attend all training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process Keep abreast with company policies, procedures and system updates Requirements: Matric certificate Tertiary certificate in Travel & Tourism / Hospitality Computer Literate (Microsoft Office, email, Internet) Proven English literacy. General destination knowledge on Southern or East Africa. Personal or educational travel experience advantageous. Excellent attention to detail. Foreign language skills advantageous