General Management Couple or Single Status General Manager Location: Eastern Cape, South Africa Commencement: January 2026 Contract Type: Full-time, Live-in About the Property Set in the serene Eastern Cape countryside, this intimate boutique property offers luxury accommodation, exceptional dining, and tranquil nature experiences for discerning guests. The establishment prides itself on personalised hospitality, exceptional service, and a deep connection to nature — creating an unforgettable escape for leisure travellers, special celebrations, and small corporate getaways. Position Overview My Client – is seeking an experienced and dynamic General Management Couple or Single Status General Manager to lead the overall operations of this exclusive boutique property. The ideal candidate(s) will bring strong leadership, hands-on operational expertise, and a passion for creating an exceptional guest experience. This is a live-in leadership position , best suited to hospitality professionals with a proven background in General Management, Food & Beverage, Front Office, Housekeeping, and Maintenance Coordination. Key Responsibilities General Management & Leadership Oversee the day-to-day operations of all departments, ensuring seamless coordination between front office, housekeeping, food & beverage, and maintenance. Develop, train, and motivate staff to maintain high standards of service and presentation across all guest touchpoints. Implement operational strategies to achieve service excellence, guest satisfaction, and profitability targets. Maintain compliance with health, safety, and licensing regulations. Manage supplier relationships and oversee ordering, stock control, and cost management. Guest Experience & Front Office Personally host guests with warmth, professionalism, and discretion, ensuring a memorable and personalised stay. Handle guest relations, feedback, and special requests with prompt attention and care. Oversee reservations, check-ins, and check-outs, ensuring accuracy and efficient flow of information. Maintain the highest standard of property presentation and guest comfort at all times. Food & Beverage Management Manage all aspects of the dining experience — from menu planning and food presentation to beverage service and event coordination. Work closely with the kitchen team to maintain culinary excellence and consistency. Supervise bar operations, stock levels, and supplier orders. Uphold and promote service standards aligned with a boutique luxury environment. Housekeeping & Maintenance Ensure all rooms and public areas are maintained to impeccable cleanliness and presentation standards. Coordinate routine maintenance, preventive upkeep, and repair schedules with relevant teams. Conduct regular property inspections to uphold quality control and address maintenance issues proactively. Monitor linen, amenities, and housekeeping inventories. Finance & Administration Oversee budgets, forecasting, and financial reporting in collaboration with ownership. Track operational expenses and implement cost-saving measures without compromising quality. Maintain accurate records of revenue, payroll, stock, and operational expenditures. Candidate Profile For a General Management Couple: A balanced and complementary skill set — one partner may focus on front office, administration, and guest experience; the other on F&B operations, maintenance, or back-of-house management. Proven ability to work collaboratively and maintain professionalism under pressure. For a Single Status General Manager: Self-sufficient and capable of leading all operational functions with the support of department heads. Strong interpersonal and decision-making skills, with the ability to multitask in a boutique environment. Essential Requirements: Minimum of 5–8 years’ experience in senior hospitality management (Boutique Hotel / Lodge / Country House). Strong leadership, communication, and organisational skills. Solid understanding of F&B operations, guest relations, housekeeping, and maintenance systems. Financial acumen with experience in budgeting, cost control, and reporting. Excellent computer literacy (MS Office, Property Management Systems). Valid driver’s licence. Preference will be given to candidates with previous live-in management experience and references from similar boutique or lodge-style properties. Package & Benefits Competitive salary (dependent on experience). On-site accommodation provided. Meals during working hours. Performance-based incentives. Opportunity to live and work in a tranquil, nature-rich environment. How to Apply Interested candidates are invited to submit the following: A detailed CV (for both applicants, if a couple). A brief motivation letter outlining suitability and experience. Recent professional photograph(s). Contactable references. Applications Close: 30 November 2025 Start Date: January 2026 Join a boutique property where excellence, warmth, and authentic hospitality define every guest experience.
