1St Line It Support Technician For International Call Centre (Night Shift)
Posted on 2025-04-10
| Employer | Isilumko Staffing |
|---|---|
| Salary | 24000 |
| Category | It Computer |
| Location | Gauteng / Johannesburg |
Job Summary
One of or international cruise line clients are in need of an experienced 1st Line support IT Technician to join their JHB branch. You will be supporting the international call centre on night shift.
Working hours are from 15:00 – 00:00.
Qualifications and experience:
Matric
A+, N+
Great track record as we will be conducting 2 reference checks upfront
Key skills:
Problem solving
Communication
Computer literacy – Office 365 and MS TEAMS
Attention to detail
Self motivated and disciplined
Organised
Resilient and pro-active
Empathetic
Enthusiastic and energetic
Punctual
Flexible
Team player
Key performance areas:
Setting up of new pc equipment and peripherals
Loading new users onto system
Managing user accounts across various platforms
Office 365 and other Windows-based applications support
Troubleshoot and resolve issues with software or hardware
Walk colleagues or clients through steps to help them resolve their technical problems
Telephone Management Software Reporting
Access Control Management Software Reporting
CCTV Control Management Software Reporting
Emergency issues during normal business hours
Provide technical support as needed to local and remote users
Opening of service requests on ticketing software and ensuring that work is completed, and ticket is closed within 48hrs
Desktop and peripheral support
Multifunctional Printer Support
System and Application support
Network support
Contact Centre application support
Mobile device setup and support
Train users on new implementations and provide support.
Create and maintain internal technical documentation
Maintain records of assets
Manage stock of equipment and consumables
Managing and maintaining access control registry
Equipment auditing
Performs other duties as required or assigned, including participating in projects where relevant
Supervising and participating in preventive maintenance of buildings
1St Line It Support Technician For International Call Centre (Night Shift) position available in Gauteng, Johannesburg. This job position was posted by Isilumko Staffing. The job has been posted as a premium ad on 2025-04-10 at 15:08:58 in the It Computer category
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1St Line It Support Technician For International Call Centre (Night Shift)
Posted on 2025-04-10
| Employer | Isilumko Staffing |
|---|---|
| Salary | 24000 |
| Category | It Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Location: Johannesburg
Shift: Night Shift (15:00 – 00:00)
Our international cruise line client is seeking an experienced 1st Line Support IT Technician to join their Johannesburg branch, supporting their international call centre during night shifts.
Qualifications & Experience:
- Matric
- A+ and N+ certifications
- Proven track record (two reference checks will be conducted upfront)
Key Skills:
- Strong problem-solving abilities
- Excellent communication skills
- Proficiency in Office 365 and MS Teams
- Attention to detail
- Self-motivated and disciplined
- Organised and proactive
- Resilient and adaptable
- Empathetic and energetic
- Punctual and flexible
- Strong teamwork skills
Key
Responsibilities:
- Set up new PC equipment and peripherals
- Manage user accounts across various platforms and onboard new users
- Provide technical support for Office 365 and other Windows-based applications
- Troubleshoot and resolve software and hardware issues
- Guide colleagues or clients through technical problem resolution
- Generate reports for Telephone Management, Access Control, and CCTV Control software
- Handle emergency technical issues during normal business hours
- Open and manage service requests using ticketing software, ensuring closure within 48 hours
- Provide desktop, peripheral, multifunctional printer, and network support
- Assist with contact centre application and mobile device setup/support
- Train users on new implementations and provide ongoing technical support
- Maintain internal technical documentation and records of IT assets
- Manage stock of equipment and consumables
- Oversee access control registry and equipment auditing
- Participate in preventive maintenance and other assigned projects
1St Line It Support Technician For International Call Centre (Night Shift) position available in Gauteng, Johannesburg. This job position was posted by Isilumko Staffing. The job has been posted as a premium ad on 2025-04-10 at 15:08:49 in the It Computer category
Click Go Apply to apply online!
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