Location: Johannesburg
Shift: Night Shift (15:00 – 00:00)

Our international cruise line client is seeking an experienced 1st Line Support IT Technician to join their Johannesburg branch, supporting their international call centre during night shifts.

Qualifications & Experience:

• Matric
• A+ and N+ certifications
• Proven track record (two reference checks will be conducted upfront)

Key Skills:

• Strong problem-solving abilities
• Excellent communication skills
• Proficiency in Office 365 and MS Teams
• Attention to detail
• Self-motivated and disciplined
• Organised and proactive
• Resilient and adaptable
• Empathetic and energetic
• Punctual and flexible
• Strong teamwork skills

Key Responsibilities:

• Set up new PC equipment and peripherals
• Manage user accounts across various platforms and onboard new users
• Provide technical support for Office 365 and other Windows-based applications
• Troubleshoot and resolve software and hardware issues
• Guide colleagues or clients through technical problem resolution
• Generate reports for Telephone Management, Access Control, and CCTV Control software
• Handle emergency technical issues during normal business hours
• Open and manage service requests using ticketing software, ensuring closure within 48 hours
• Provide desktop, peripheral, multifunctional printer, and network support
• Assist with contact centre application and mobile device setup/support
• Train users on new implementations and provide ongoing technical support
• Maintain internal technical documentation and records of IT assets
• Manage stock of equipment and consumables
• Oversee access control registry and equipment auditing
• Participate in preventive maintenance and other assigned projects

One of or international cruise line clients are in need of an experienced 1st Line support IT Technician to join their JHB branch. You will be supporting the international call centre on night shift.

Working hours are from 15:00 – 00:00.

Qualifications and experience:

Matric

A+, N+

Great track record as we will be conducting 2 reference checks upfront

Key skills:

Problem solving

Communication

Computer literacy – Office 365 and MS TEAMS

Attention to detail

Self motivated and disciplined

Organised

Resilient and pro-active

Empathetic

Enthusiastic and energetic

Punctual

Flexible

Team player

Key performance areas:

Setting up of new pc equipment and peripherals

Loading new users onto system

Managing user accounts across various platforms

Office 365 and other Windows-based applications support

Troubleshoot and resolve issues with software or hardware

Walk colleagues or clients through steps to help them resolve their technical problems

Telephone Management Software Reporting

Access Control Management Software Reporting

CCTV Control Management Software Reporting

Emergency issues during normal business hours

Provide technical support as needed to local and remote users

Opening of service requests on ticketing software and ensuring that work is completed, and ticket is closed within 48hrs

Desktop and peripheral support

Multifunctional Printer Support

System and Application support

Network support

Contact Centre application support

Mobile device setup and support

Train users on new implementations and provide support.

Create and maintain internal technical documentation

Maintain records of assets

Manage stock of equipment and consumables

Managing and maintaining access control registry

Equipment auditing

Performs other duties as required or assigned, including participating in projects where relevant

Supervising and participating in preventive maintenance of buildings