| Date | 2024-07-05 |
|---|---|
| Job Title | 2Nd Line Support Engineer |
| Employer | Datafin More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Gauteng / Johannesburg |
Job Summary
Cape Town – Western Cape ~ Johannesburg – Gauteng
- Work delivered is of a high standard that meets the clients requirements and satisfaction.
- Each service delivered to an external and internal customer must be conducted in a professional manner.
- The above items will be measured by customer feedback, sales feedback and peer review.
Requirements:
- Ticket Logging: Ensure all requests are logged as per call logging process with all mandatory fields completed.
- Ticket Response: Ensure all tickets assigned are responded to within set targets.
- Ticket Resolution: Ensure all tickets assigned are resolved within set targets.
- Ensure First Time Resolution on all requests and incidents.
- Escalation of Tickets: Ensure all tickets which require escalation are escalated following the comprehensive process required.
Responsibilities:
- Operational support systems: Ensure all support systems are always accurately updated with customer and technical information.
- Monitoring Systems: Ensure all customer information is correctly displayed on all the monitoring systems.
- Policies and Procedures: Ensure that all policies and procedures are adhered to o Ensure you understand available technologies.
- Stay up to date with development, improvements, etc.
- Create internal awareness around the technology.
- Scheduled overtime work as and when is required.
- Scheduled standby after hours during weekdays and weekends when required.
- Shift work hours between 7h00 and 18h00 and standby as per roster.
- Reporting of events and root causes of incidents when required.
- Hardware pre-configuration.
- Matric and relevant tertiary qualification essential
- 4 + years relevant experience
- Working standby (approx. 1 week per month)
- Competent troubleshooting & problem solving
- Escalation point for 1st Line support
- Intermediate mentorship skills
- Network configuration working understanding
- Linux (Centos / Ubuntu) exposure
- VoIP applications (e.g. Asterisk, FreePBX, Elastix, Vicidial, Queuemetrics)
2Nd Line Support Engineer position available in Gauteng, Johannesburg. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-07-05 at 16:09:52 in the It Computer category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Cape Town: 2Nd Line Support Engineer (Cpt) (Ee) posted by Datafin
2nd Line Support Engineer (CPT) (EE)IT - SupportCape Town - Western CapeENVIRONMENT: SUPPORT the complexities within the end user computing layer as your strong technical expertise as a 2nd Line Support Engineer is sought by a dynamic Internet Service & Ne
View Job
2Nd Line Support Engineer (Cpt) (Ee)
Johannesburg: 2Nd Line Support Engineer posted by Datafin
2nd Line Support EngineerIT - SupportCape Town - Western Cape ~ Johannesburg - GautengENVIRONMENT: Ensure the timely resolution of all service and support related requests providing superior customer service as the next 2nd Line Support Engineer sought to
View Job
2Nd Line Support Engineer