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Johannesburg: 2nd Line Transactional Banking Application Support Analyst

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Job Description

Company and Job Description: A leading banking organisation is seeking a Transactional Banking Application Support Analyst (2nd Line) to support critical transactional banking platforms, with a strong focus on Host‑to‑Host (H2H) channels . This role offers exposure to core transactional systems , enterprise clients, and cross‑functional technology teams, while providing the opportunity to deepen expertise within payments, integrations, and production support . You will play a key role in ensuring system stability, client continuity, and high‑quality service delivery in a highly regulated environment. Key Responsibilities: Provide 2nd line application support for transactional banking platforms and Host‑to‑Host channels Investigate and resolve application and integration issues using logs, SQL queries, and system analysis Perform daily system health checks and proactively monitor platform alerts Manage production incidents end‑to‑end within agreed SLAs, including escalation and stakeholder updates Conduct root cause analysis and drive permanent fixes in collaboration with IT teams Support releases, patches, post‑implementation validation, and change activities Maintain accurate documentation, incident records, and operational procedures Job Experience & Skills Required / Ideal Candidate Profile: Qualification: Degree in Computer Science, Information Technology, Information Systems , or a related field Experience: Minimum 5 years experience in application support, production support, or service delivery Proven experience within a banking or financial services environment Exposure to Transactional Banking, Payments, or Host‑to‑Host (H2H) systems advantageous Skills: Strong troubleshooting and root cause analysis capability Experience with SQL, application and system log analysis , and data extraction Understanding of end‑to‑end financial transaction flows Strong communication and stakeholder engagement skills Ability to work under pressure, manage multiple incidents, and take ownership Apply now! For more exciting IT and Banking Technology

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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