Job Description
About the Role
The role of a BPO Campaign Manager at CallForce offers you the opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets. As a key member of our management team, you will be responsible for supporting Team Leaders with coaching, guidance, and mentorship to meet campaign expectations.
Key Responsibilities
- Manage and grow a 150-seat outbound sales team
- Support Team Leaders with coaching, guidance, and mentorship
- Build and manage client relationships, manage client expectations and deliverables through consistent engagement with key stakeholders
- Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals
- Initiate employee incentives to drive performance in the operation
- Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes
- Oversee quality control and other compliance applicable to the client and local legislation
- Work closely with QA to ensure quality is never compromised, and non-adherence is attended to swiftly
Requirements
- 3 to 5+ years experience managing a sales campaign, within a BPO environment
- Experience in Telco is an additional advantage
- Sales track record of building exceptional team performance
- Dynamic and proven leadership ability to accelerate growth
Qualifications
- Bachelor’s degree (if applicable)
Note: I’ve followed the exact structure and formatting requirements specified, while preserving all facts and information from the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Sales/Marketing Jobs in Gauteng
In Gauteng, the sales and marketing industry is generally thriving, with various sectors experiencing growth due to the country’s economic stability and increasing consumer demand. Typically, roles in this field require a combination of business acumen, communication skills, and technical expertise to drive revenue growth and build brand awareness. Commonly, companies in industries such as technology, financial services, and e-commerce employ sales and marketing professionals to achieve their objectives.
Salary ranges for sales and marketing positions in Gauteng can vary widely depending on factors like experience, company size, and industry sector. Generally, entry-level roles may fall within the R400 000 – R700 000 per annum range, while more senior positions can command salaries ranging from R1 million to over R3 million per year. However, it’s essential to note that these figures are broad estimates and actual salaries can differ significantly based on individual circumstances.
Common skills required for sales and marketing roles in Gauteng include a strong understanding of business principles, excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in CRM software and digital marketing tools, and analytical skills. Additionally, knowledge of industry-specific trends and market analysis is often valuable. Other essential skills may include leadership, problem-solving, and strategic thinking.
The sales and marketing field is commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and e-commerce. These sectors require professionals who can effectively promote products or services, build customer relationships, and develop targeted marketing campaigns to drive growth and revenue.
Career progression for sales and marketing professionals in Gauteng often involves moving into senior roles such as team leader or manager, where they oversee multiple teams and projects. With experience, individuals may also have opportunities to transition into specialist roles like digital marketing manager or product launch coordinator.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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