Johannesburg: BPO Campaign Manager posted by CallForce

The role offers you:

• The opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets.
• Support the Team Leaders with coaching, guidance, and mentorship to meet campaign expectations.
• Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagement with the key stakeholders.
• Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals.
• Initiate employee incentives to drive performance in the operation.
• Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.
• Oversee quality control and other compliance applicable to the client and local legislation.
• Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly.
• Support the team leaders in agent performance reviews with the agents.
• Ensure Team Leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.

The expertise we require:

• 3 to 5+ years experience managing a sales campaign, within a BPO environment.
• Experience in Telco is an additional advantage.
• Sales track record of building exceptional team performance.
• Dynamic and proven leadership ability to accelerate growth.