To analyse, map, and identify improvement opportunities and ensure the quality of the solution, as well as to train end users. QUALIFICATIONS Minimum qualification: Bachelor’s degree in computer science, Information Systems, Industrial Engineering OR equivalent education PLUS Certification in Dynamics 365 (e.g., Microsoft Certified: Dynamics 365 Fundamentals). Lean / Six Sigma experience is an added advantage. KNOWLEDGE EXPERIENCE Minimum of 5 – 8 years of experience in business process analysis or related field  3 years of experience as a software tester or software quality assurance specialist Proven experience in business process analysis, software testing, and training for large-scale IT projects. Ability to manage risks and drive change in a complex organisational environment Experience with process mapping tools Experience with team leadership Experience with Agile and Scrum methodologies. Experience in business process modelling/ business architecture Analyses and designs business processes to identify alternative solutions to improve efficiency,effectiveness and exploit new technologies and automation. Conduct process mapping and improvement initiatives to optimise business workflows and training materials. Analyse data to identify trends, inefficiencies, bottlenecks, and areas for improvement, and develop and implement solutions to streamline processes and increase efficiency. Gather and analyse important business data and create reports based on recommendations. Collaborate with IT and business leaders for the development of new process designs. Work closely with IT teams to ensure that systems are configured to support business processes, and that data is accurately captured. Work closely with stakeholders to understand their pain points and requirements and develop solutions that meet their needs Collaborate with stakeholders to gather requirements and ensure alignment with business objectives. Develop and deliver training related to business processes. Provide training and support to ensure that processes are understood and followed correctly. Assess the training needs of individuals and teams. Design and develop training programs based on the organisation’s needs. Conduct workshops, individual training sessions, and lectures to train end-users on Dynamics 365 functionalities. Prepare educational materials such as module summaries, videos, and presentations. Evaluate the effectiveness of training programs and make necessary adjustments. Plans and leads strategic, large and complex business process improvement activities aligned with automation, or exploiting existing or new technologies .  Develops organisational policies, standards and guidelines for business process improvement Assesses the feasibility of business process changes and recommends alternative approaches. Selects, tailors and implements methods and tools for improving business processes at programme, project or team level. Monitor productivity, quality and efficiency of processes post implementation of improvement initiatives. Analyze process performance data and statistics to identify opportunities, suggest action plans, and recommend implement process improvements to support Business growth Implement best process management practices. Provide recommendations and guidelines for the operation of processes Facilitate process improvement workshops with cross-functional teams. Manage libraries for business processes (process and procedure custody) Version control for published processes and procedures Develop and maintain process documentation Document all the business process modelling activities for future use. Conduct thorough software testing, analyse data, write test cases and communicate withdevelopers to ensure that it meets the specifications and requirements before being released. Develop and implement testing plans and strategies for Dynamics 365. Design, write, and execute various types of test cases, including functional, regression, and user acceptance testing. Identify, document, and prioritise technical issues and bugs. Work with developers to troubleshoot and resolve issues. Conduct post-release and post-implementation testing to ensure the solution meets business requirements. TECHNICAL/FUNCTIONAL COMPETENCIES Strong BA skills – process mapping, requirements gathering Excellent oral and written communication Process requirements gathering/management through stakeholder workshop facilitation, questionnaires, interviews etc. Root cause analysis for complex cross functional issues Excellent Project management Stakeholder Management and customer focus Understanding of Office 365 and SAP/ other ERP technologies Strong understanding of Microsoft Dynamics 365 and its applications. Report writing and presentation skills Strong organisational and documentation skills Broad understanding of information technology topics BEHAVIOURAL COMPETENCIES Strong interpersonal skills with the ability to communicate effectively and work well with both senior and junior stakeholders Excellent communication, analytical, and problem-solving skills Excellent listening skills and the strength to effectively challenge stakeholders where it is felt their internally held beliefs may threaten to block change Relationship and Networking skills Persuading and Influencing skills

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