What Youll Do Answer inbound calls and assist customers using our automotive software products Resolve basic technical issues and escalate complex ones to the relevant team Provide clear, confident guidance to customers whether its about setup, features, or troubleshooting Keep accurate records of customer interactions and solutions provided Follow up on outstanding queries to make sure no one is left hanging Work closely with the technical and product teams to stay updated on changes, releases, and known issues Who You Are Tech-savvy Youre comfortable with software systems, apps, or automotive platforms, and enjoy solving technical puzzles Customer-focused You genuinely want to help people and know how to stay calm under pressure Clear communicator You explain things simply and professionally over the phone and in writing Reliable and proactive You take ownership of tasks, follow up thoroughly, and flag concerns early Team player You work well with others and know when to ask for help