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Johannesburg: Call Centre Operations Manager

Call Centre Operations Manager

Posted on 2025-02-20

Salary R240 000 + incentives
Category Retail Wholesale
Location Gauteng  /  Johannesburg

Job Summary

Call Centre Manager, to lead our high-performance team of Customer Service Agents. . Key responsibilities include monitoring daily operations, coaching team members, and ensuring adherence to service and productivity targets. Qualifications and experience: Degree or diploma in Business Management or a related field, 2 years of management experience in a call centre environment. Proficiency in MS Office Suite and CRM platforms Excellent EXCEL skills Strong problem-solving and analytical skills. Excellent communication abilities Proven ability to build and maintain relationships. Key

Responsibilities:

Manage and develop a team of agebts ensuring performance standards are met. Monitor KPIs in real-time and provide coaching as necessary. Conduct performance reviews and set objectives aligned with business goals. Drive continuous improvement initiatives within the team. Ensure compliance with HR regulations and maintain accurate records. If you meet the qualifications and skills outlined above and are interested in applying for this position, then please submit your detailed CV

Call Centre Operations Manager position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-02-20 in the Retail Wholesale category

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