Johannesburg: Client and Mitigation Analyst

Key Responsibilities: Analyse client data, cases, and trends to identify potential risks or areas of concern Investigate root causes of client issues and propose mitigation plans Work closely with operations, compliance, and customer-facing teams to resolve complex cases Monitor the effectiveness of implemented mitigation strategies Prepare detailed reports and documentation for internal stakeholders Ensure adherence to internal controls, policies, and industry regulations Provide recommendations to improve processes, reduce client risk, and enhance service quality Support escalated client matters with a risk-focused approach Job Experience and Key Requirements: 24 years of experience in risk analysis, client operations, compliance, or a related field Strong analytical and problem-solving abilities Excellent communication skills and the ability to handle sensitive client situations professionally Experience working with data analysis tools, dashboards, or case management systems Strong attention to detail and the ability to manage multiple priorities Understanding of risk frameworks, operational controls, or compliance processes is an advantage Ability to collaborate effectively across departments Desirable Skills: Experience in financial services, insurance, fintech, or a regulated environment Exposure to fraud prevention, quality assurance, or dispute resolution Proficiency with Excel, SQL, or BI tools