Johannesburg: Client and Participant Support Associate

Location: On-site – Melrose Arch, Johannesburg Employment Type: Full-Time Industry: SaaS | Financial Services | Equity Compensation | Client Support About the Role WatersEdge Solutions is partnering with a cutting-edge share plan management platform to hire a Client and Participant Support Associate . This is a high-touch support role that bridges client success and participant services, perfect for a detail-oriented communicator who enjoys problem-solving in a fast-paced, global environment. You’ll assist with client onboarding, handle inbound support queries, and ensure an exceptional experience for plan participants around the world. Key Responsibilities Support onboarding of new clients and accurate data migration Configure award issuance processes, templates, and client portals Handle inbound participant queries via calls and tickets (portal access, awards, exercises) Guide participants through navigation, vesting, and exercise processes Liaise with brokers and internal teams to ensure seamless processing and reporting Dispatch automated communications and reminders for plan events Log and escalate issues based on urgency and complexity Prepare reports, maintain client documentation, and suggest service improvements What You’ll Bring Bachelor’s degree in Business, Commerce, HR, Operations, or related field (preferred) Excellent verbal and written communication skills High attention to detail and consistency in documentation Ability to explain complex information simply and clearly Comfort working in SLA-driven environments and live call queues Proficiency in spreadsheets and ticketing/CRM tools Flexibility to work rotating shifts across global time zones Nice to Have Experience with share plans, equity compensation, or brokerage workflows Background in service desk, contact centre, or client onboarding roles Familiarity with HRIS integrations and CSV/Excel data templates What’s On Offer Exposure to global clients and fast-growth fintech environments Opportunity to learn and grow within an ownership and equity-focused platform Collaborative team that values structured problem-solving and high-quality service delivery Hands-on experience at the intersection of financial services and SaaS technology Company Culture The company blends the agility of a startup with the infrastructure of a global RegTech group. You’ll join a close-knit team of experts, including developers, CFAs, and analysts, working at the intersection of finance, ownership, and automation. The culture values ownership, curiosity, and balance, offering high-impact roles and long-term career development in a global growth environment. If you have not been contacted within 10 working days, please consider your application unsuccessful.