Johannesburg: Client and Participant Support Associate posted by WatersEdge Solutions

January 19, 2026 Jobs in Central Johannesburg

WatersEdge Solutions

Gauteng

Other IT/Computer

Job Description

About the Role

WatersEdge Solutions is partnering with a cutting-edge share plan management platform to hire a Client and Participant Support Associate. This is a high-touch support role that bridges client success and participant services, perfect for a detail-oriented communicator who enjoys problem-solving in a fast-paced, global environment. You’ll assist with client onboarding, handle inbound support queries, and ensure an exceptional experience for plan participants around the world.

Key Responsibilities

Support onboarding of new clients and accurate data migration
Configure award issuance processes, templates, and client portals
Handle inbound participant queries via calls and tickets (portal access, awards, exercises)
Guide participants through navigation, vesting, and exercise processes
Liaise with brokers and internal teams to ensure seamless processing and reporting
Dispatch automated communications and reminders for plan events
Log and escalate issues based on urgency and complexity
Prepare reports, maintain client documentation, and suggest service improvements

Requirements

Excellent verbal and written communication skills
High attention to detail and consistency in documentation
Ability to explain complex information simply and clearly
Comfort working in SLA-driven environments and live call queues
Proficiency in spreadsheets and ticketing/CRM tools
Flexibility to work rotating shifts across global time zones

Qualifications

Bachelor’s degree in Business, Commerce, HR, Operations, or related field (preferred)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

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In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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