Job Description
Location: On-site Melrose Arch, Johannesburg
Employment Type: Full-Time
Industry: SaaS | Financial Services | Equity Compensation | Client Support
About the Role
WatersEdge Solutions is partnering with a cutting-edge share plan management platform to hire a Client and Participant Support Associate. This is a high-touch support role that bridges client success and participant services, perfect for a detail-oriented communicator who enjoys problem-solving in a fast-paced, global environment. Youll assist with client onboarding, handle inbound support queries, and ensure an exceptional experience for plan participants around the world.
Key Responsibilities
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Support onboarding of new clients and accurate data migration
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Configure award issuance processes, templates, and client portals
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Handle inbound participant queries via calls and tickets (portal access, awards, exercises)
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Guide participants through navigation, vesting, and exercise processes
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Liaise with brokers and internal teams to ensure seamless processing and reporting
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Dispatch automated communications and reminders for plan events
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Log and escalate issues based on urgency and complexity
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Prepare reports, maintain client documentation, and suggest service improvements
What Youll Bring
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Bachelors degree in Business, Commerce, HR, Operations, or related field (preferred)
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Excellent verbal and written communication skills
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High attention to detail and consistency in documentation
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Ability to explain complex information simply and clearly
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Comfort working in SLA-driven environments and live call queues
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Proficiency in spreadsheets and ticketing/CRM tools
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Flexibility to work rotating shifts across global time zones
Nice to Have
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Experience with share plans, equity compensation, or brokerage workflows
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Background in service desk, contact centre, or client onboarding roles
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Familiarity with HRIS integrations and CSV/Excel data templates
Whats On Offer
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Exposure to global clients and fast-growth fintech environments
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Opportunity to learn and grow within an ownership and equity-focused platform
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Collaborative team that values structured problem-solving and high-quality service delivery
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Hands-on experience at the intersection of financial services and SaaS technology
Company Culture
The company blends the agility of a startup with the infrastructure of a global RegTech group. Youll join a close-knit team of experts, including developers, CFAs, and analysts, working at the intersection of finance, ownership, and automation. The culture values ownership, curiosity, and balance, offering high-impact roles and long-term career development in a global growth environment.
If you have not been contacted within 10 working days, please consider your application unsuccessful.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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