Johannesburg: Client Success Manager posted by WatersEdge Solutions

March 23, 2026 Jobs in Central Johannesburg

WatersEdge Solutions

Gauteng

Other IT/Computer

Job Description

Location: Hybrid or Remote
Employment Type: Full-Time
Industry: SaaS | Global Logistics | Compliance Tech

WatersEdge Solutions is partnering with our client who are seeking a Client Success Manager who combines strategic thinking with exceptional relationship-building skills. If you’re passionate about growing client value, driving commercial outcomes, and operating in a fast-paced, tech-driven environment, this is your chance to step into a high-impact role with global reach.

About the Role

As Client Success Manager, youll manage a portfolio of existing clients, own key pricing and rollout decisions, and collaborate cross-functionally to ensure service excellence. Youll lead strategic client conversations, resolve issues proactively, and identify upsell and expansion opportunities. This is a hybrid role blending account management, commercial strategy, and client advocacy.

Key Responsibilities

Build and maintain strong, long-term client relationships based on trust and value
Lead pricing strategies and project rollout decisions for key accounts
Act as the go-to problem-solver and escalation point for service-related issues
Identify and convert upsell opportunities across new products and reactivated accounts
Expand and consolidate client accounts to drive revenue growth
Work with internal teams (compliance, account management) to ensure seamless execution
Collaborate with leadership on strategic client direction and complex deal structures

What Youll Bring

Degree-qualified with a strong academic background; CA or BCom LLB preferred
Fluent English speaker with strong numerical and analytical acumen
Client-facing experience with proven success in commercial growth or relationship management
Independent thinker with business judgment and commercial instinct
Excellent communicator, fast learner, and confident decision-maker
Experience leading teams or functions is a plus
Familiarity with trade, tax, or supply chain compliance is a plus

Whats On Offer

High-visibility role directly impacting revenue and client satisfaction
Exposure to international logistics, tax compliance, and technology services
Supportive, collaborative team environment with room for leadership growth
Opportunities to advance in a fast-scaling global business

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Company Culture

Our client operates with a culture built around global precision, service excellence, and energetic growth. They strive to remove friction from complex trade and logistics by combining deep regulatory expertise with seamless execution. The company values teams that are
proactive, detail-oriented, and customer obsessed, and encourages collaboration across borders to support ambitious deployments. While the environment is dynamic and fast-paced – with high expectations and continued change – theres also a strong emphasis on learning, incentive, and shared purpose.

If you have not been contacted within 10 working days, please consider your application unsuccessful.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

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Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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