Johannesburg: Credit Life Services Consultant posted by Energy at Work Projects

Join Our Team as a Credit Life Client Services Consultant

Are you an energetic, driven individual with a passion for customer service? If so, we have an exciting opportunity for you!

Company Overview: One of the largest financial services providers are currently looking for two dynamic individuals to join the team as Credit Life Client Services Consultants for their call center.

Minimum Requirements:

• Matric qualification
• Clear ITC and Criminal record
• Previous experience as a customer service consultant
• Minimum of 2 years in Long Term Insurance
• 2 years of experience in a call center
• NQF Level 5 Wealth Management Certificate
• DOFA (Date of First Appointment) applies to registered candidates.

Job Role: As a Credit Life Client Services Consultant, your responsibilities will include:

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries via various channels.
• Acknowledging and resolving customer complaints with efficiency.
• Having in-depth knowledge of our products to address customer queries.
• Keeping accurate records of customer interactions, transactions, comments, and complaints.
• Providing valuable feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction through professional and timely support.

Application Details: Only candidates who meet the minimum requirements will be considered for this exciting opportunity.