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Johannesburg: Cross & Upsell Consultant (Desk-Based Sales) posted by Liham Consulting Pty (Ltd)

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Job Description

About the Role

We are seeking a seasoned Cross & Upsell Consultant to join our team at Liham Consulting Pty (Ltd) in Johannesburg. As a key member of our sales team, you will be responsible for building and managing a pipeline of qualified leads within our existing customer base, analyzing merchant behavior, product usage, and segment data to identify upgrade and add-on opportunities, and educating merchants on the value of additional products.

Key Responsibilities

  • Building and managing a pipeline of qualified leads within the existing customer base
  • Maintaining accurate records of interactions, outcomes, and opportunities in CRM
  • Analyzing merchant behaviour, product usage, and segment data to identify upgrade and add-on opportunities
  • Tracking lead status, campaign participation, and follow-up plans
  • Educating merchants on the value of additional products (e.g., adding online payments, funding, or value-added tools)
  • Working closely with Retention and Account Managers to ensure cohesive merchant experience
  • Run telephonic and multi-channel campaigns targeting specific merchant segments or product offers
  • Providing feedback on campaign performance, objections, and product gaps

Requirements

  • 3 – 5 Years experience in financial services or banking background
  • Must come from a financial services or banking background
  • Diploma / Degree qualification

Qualifications

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Banking Jobs in Gauteng

The banking industry in Gauteng, South Africa is a dynamic and growing sector, with a strong demand for skilled professionals. Typically, job seekers in this field can expect to find opportunities across various sectors, including financial services, technology, and manufacturing. Generally, the industry outlook remains positive, with a common expectation of steady growth and expansion.

When it comes to salary expectations, banking positions in Gauteng typically fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. For instance, entry-level positions may start around R400 000 per annum, while senior roles can exceed R800 000. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.

Common skills required for banking roles in Gauteng include proficiency in financial software, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of regulatory requirements. Other essential skills often include technical expertise in areas such as accounting, risk management, or compliance. Additionally, many employers place a high value on emotional intelligence, creativity, and adaptability.

The banking industry is commonly found in sectors such as financial services, technology, manufacturing, and corporate finance. Financial services companies, for example, are often major players in the industry, while technology firms may require banking professionals with technical expertise. Manufacturing sector banks also exist, catering to the needs of specific industries.

Career development opportunities abound in the banking industry, with many positions offering clear career progression paths. Typically, entry-level roles can lead to senior management positions or specialized fields such as risk management or compliance. Opportunities for professional development, training, and mentorship are often available within organizations, allowing professionals to build expertise and advance their careers.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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