Key Responsibilities Lead and motivate a team of call centre agents, fostering a customer-first culture. Ensure smooth triage and handling of incoming calls, prioritising urgent customer needs. Coach and mentor agents to develop their customer service skills and confidence. Drive customer experience improvements through active listening and empathy. Monitor and analyse service levels, using insights to improve performance. Partner with other internal teams to resolve issues quickly and effectively. Champion energy, positivity, and accountability within the call centre. What Were Looking For Proven experience in a call centre management or customer experience leadership role. Strong track record of motivating and developing people. Customer-focused mindset able to connect authentically with both customers and staff. Ability to manage triage, prioritise tasks, and make quick, sound decisions. High energy, resilience, and adaptability in a dynamic environment. Excellent communication and problem-solving skills. Automotive & Software experience essential Whats on Offer The opportunity to lead a high-impact team within a growing automotive software business. A dynamic environment where your leadership directly shapes the customer journey. Competitive remuneration and growth opportunities.