Johannesburg: Customer Service Advisor

One of the leading and well-respected franchise is looking to hire a talented individual to fulfil the role of Customer Service Advisor. The company pride themselves by providing a positive work environment for all their employees and creating real value to all our customers DESIRED REQUIREMENTS, EXPERIENCE & QUALIFICATIONS Minimum of a Matric / Grade 12 a recognised tertiary qualification will be a distinct advantage in motor vehicle trade, sales, marketing, finance, operations, general management principles, etc. At least 3-5 years operational working experience as a Customer Service Advisor in Service Workshop operations within the motor vehicle industry / dealership environment / with a recognised OEM brand Mahindra experience will be a distinct advantage. Must have In-depth technical knowledge of vehicles service / parts requirements. Have a good network of customers / industry players Must be able to manage customers expectations Process and procedure driven Must be a team player and develop excellent working relations with all Parts, Service Workshop, Sales Finance and Support Staff Excellent negotiation skills A good command of the English and Afrikaans languages spoken, read and written A strong attention to detail Must be able to work under pressure Must have computer skills and ability to utilize Microsoft Word, Excel, Power point and Outlook, CMS, Evolve, IAL or a similar Service Workshop management system Must have a valid drivers licence Must be medically fit note the job entails a hands-on approach where physical movement is required.to attend to customers and working with workshop staff It is expected that the candidate has a clear criminal record based on the various verification checks that will be conducted The role is open to all suitable South African candidates who meet the recruitment criteria Although all suitable applications will be considered, it is preferred that the individual is based in the East Rand or close to the dealership PRINCIPAL DUTIES AND RESPONSIBILITIES Customer Relations & Experience Preserve and grow the current client portfolio by ensuring best practice customer experience. Work closely with the Service Workshop, Parts Department, Sales and Finance Teams to ensure timely customer feedback and high levels of service. Ensure a smooth end to end service process flow by providing technical and administrative support to customers Ensure ethical work practices to the highest standards towards maximum customer satisfaction and retention Maintain a professional appearance and approach. Be always Brand conscious with the promise of Great Value Great Service. Contribute positively to the OEM Balance Scorecard and CSI measures. Ensure a customer centric approach with an empathetic mindset.