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Johannesburg: Customer Service Agent/Receptionist – Urgently Needed posted by Sandton INvestments en

Customer Service Agent/Receptionist – Urgently Needed

Posted on 2025-04-08

Employer Sandton INvestments en
Salary 0
Category Administration Pa Secretary
Location Gauteng  /  Johannesburg

Job Summary

Reference: MR000140-MV-2Job Title: Customer Service Agent Location: Johannesburg/Durban/CapeWe are looking for a Customer Service Agents/Receptionists to join our team in The candidates must be willing to work in shifts as well as working on weekends.Duties &

Responsibilities:

Collaborate with different stakeholders (Customers, Vendors, Employees) to ensure that customer needs are fulfilled effectively. Coordinate and follow up with all stakeholders to ensure resolutions within a set timeframe. Monitor and manage the service delivery processes and workflows, working with the Client Service Delivery Supervisor. Act as the primary point of contact for service delivery issues and escalations. Ensure compliance with service level agreement (SLAs) and key performance indicators. Conduct regular reviews and reports on the performance of stakeholders. Communicating clearly with the stakeholders on email and on the phone. Facilitate effective communication and collaboration between stakeholders. Writing weekly reports to be submitted weekly to the Service Delivery Supervisor.Duties & ResponsibilitiesRequired qualification and working knowledge: Matric,and any Experience as a Client Service Delivery Agent, 0-1 Years of experience in administration ,Experience in dealing with Corporate Customers.
Customer Service Agent/Receptionist – Urgently Needed position available in Gauteng, Johannesburg. This job position was posted by Sandton INvestments en. The job has been posted as a free ad on 2025-04-08 at 08:29:00 in the Administration Pa Secretary category

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