Description/Synopsis: An award-winning digital agency that designs and develops user-centric mobile and web applications for clients across diverse industries is seeking a driven Customer Success and Sales Manager to join their expanding team. If you are a dynamic professional who thrives at the intersection of relationship-building, consultative sales, and customer advocacy, this opportunity is for you. This hybrid role allows you to both acquire new clients and ensure their long-term success, while collaborating with diverse teams to deliver world-class solutions that make a meaningful impact. Minimum Requirements: 3 years’ experience in SaaS customer success, sales, or hybrid roles Excellent written and verbal communication skills. Strong consultative, empathetic approach to sales and support. Proficiency with CRM and communication tools (e.g., HubSpot, Intercom, Slack). Highly organised, proactive, and self-motivated. Ability to simplify technical concepts for non-technical users. Main Responsibilities: Customer Success Own and manage customer onboarding, ensuring a seamless start. Build and maintain trusted relationships with SMB and mid-market clients. Proactively monitor usage and identify upsell opportunities. Conduct regular check-ins, QBRs, and training sessions. Collaborate with product/support teams to resolve issues quickly. Gather feedback and advocate for customer needs in the roadmap. Sales Qualify inbound leads and conduct discovery calls. Manage the full sales cycle from outreach to closing. Develop outbound strategies to target key segments. Track pipeline, conversion, and sales performance metrics. Refine sales materials, pitch decks, and templates. Partner with marketing to convert campaigns into revenue.