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Johannesburg: Customer Support Specialist posted by IQbusiness South Africa

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Job Description

About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at IQbusiness Insights! If you enjoy helping people, solving problems, and working with systems and data, this could be the perfect role for you. In this role, you’ll support both internal teams and clients by setting up and managing projects on our research platform. You’ll make sure everything runs smoothly, from creating new client accounts to checking surveys and ensuring data is accurate.

Key Responsibilities

  • Set up and manage projects on the research platform
  • Create projects on the platform, script surveys, test them, upload files, and keep an eye on progress
  • Troubleshoot issues: spot and log any bugs or errors, and help get them fixed quickly
  • Handle admin tasks: manage support tickets and complete regular day-to-day tasks
  • Ensure quality: make sure everything is accurate and meets our standards

Requirements

  • Matric (required)
  • At least 1 year of experience in customer support, technical support, research, IT, or project work
  • Comfortable using Microsoft Office (Outlook, Excel, PowerPoint, Word, Teams) and Google Workspace
  • Experience with HTML, CSS, or survey platforms is a plus

Qualifications

  • Relevant certificates are an advantage
  • Completed Matric

Salary & Benefits

Not applicable as salary information is not mentioned in the original job description.

[Note: Since no salary information was provided in the original job posting, this section has been left blank. If you’re given additional information about salaries or benefits, it can be added here.]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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