Johannesburg: Desktop Support Technician

Date	2025-01-16
Job Title	Desktop Support Technician
Employer	More Information
Salary	market related Monthly
Category	It Computing Software
Location	Gauteng / Johannesburg

Job Summary

Role: Responsible for providing first level IT support including desktop, telephony, printer, hardware and general software support thus contributing to our clients staff productivity Key Performance Areas: Providing Desktop hardware and software support 30% Commissioning new desktops and phone extensions 20% Providing support with the company VoIP system 10% Providing level 1 administration support on the company Office 365 tenant 15% Complete daily IT checks and provider reports 15% Competency Requirements for Position Knowledge: Knowledge of desktops and server hardware and operating systems Knowledge of Customer Service principles Skills: Skilled in installing and troubleshooting desktops and server hardware and operating systems Written and verbal communication skills Behavioral: Customer Responsiveness Problem solving Accurate Attention to detail Ability to operate independently Minimum Qualification: Matric Qualification COMPTIA A, Network , MCITP Minimum Experience: 2 years experience in an ICT environment repairing desktops and preferably also repairing servers Other

Requirements:

Must be willing to work overtime, if required Job Grade: C1 Key Stakeholder Relationships Internal All Departments External Suppliers Key Performance Areas & Indicators Provide Desktop hardware and software support Respond to ticket logged by internal department – Respond within 1 hour to ticket Diagnose possible hardware faults and take appropriate corrective action to resolve problem – Accurate diagnosis of root causes – Efficient resolution Diagnose possible software faults and take appropriate corrective action to resolve problem – Update Remedy on a daily basis Provide the company staff/management with regular progress reports – Positive Customer feedback Commission new desktops and phone extensions Prepare operating system and load applicable software – Install within 2 hours Install desktop hardware and applicable telephone – Complete within 30 minutes Provision VoIP extensions – Complete within maximum of 4 hours Providing support with the company VoIP system Diagnose possible hardware faults and take appropriate corrective action to resolve problem – Accurate diagnosis of root causes – Efficient resolution Diagnose possible software faults and take appropriate corrective action to resolve problem – All licenses are allocated correctly Manage available Mitel extension licenses and extension allocation information – Extension information is up to date Providing level 1 administration support on the company Office 365 tenant Provide support to reset the company staff user accounts and passwords – Respond within 15mins of request Provide support to unlock the company staff user accounts – Efficient resolution Complete daily IT checks and provide reports Complete daily HSBC DR and boardroom checks. Provide status reports – Accurate and timeous reports to System Administrator Provide IT asset reports desktop and software license reports – Complete daily physical inspection of the company IT equipment racks. Provide status report

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Desktop Support Technician position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-01-16 in the It Computing Software category

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Johannesburg: Desktop Support Technician

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Johannesburg: Desktop Support Technician

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Johannesburg: Desktop Support Technician

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