Johannesburg: Direct Travel Specialist posted by Kendrick Recruitment
Posted on 2025-04-29 00:00:00
| Employer | Kendrick Recruitment |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Kendrick Recruitment is seeking a detail-oriented and customer-focused Direct Travel Specialist to join a leading luxury travel company based in Johannesburg. This is an exciting opportunity for a passionate travel professional to design unforgettable itineraries and deliver exceptional service to high-end clients.
Key Responsibilities:
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Professionally handle reservation requests via phone and email.
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Creatively plan and design unique, personalized itineraries for direct guests.
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Manage the full booking process from quoting to finalising, including reservations, invoicing, and travel documents.
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Deliver outstanding customer service and ensure guest satisfaction throughout the booking process.
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Communicate effectively with suppliers and travel planners to confirm all logistics.
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Proactively sell products and services to provide the best possible safari experience.
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Handle Saturday, public holidays, and cell phone duties on a rotational basis.
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Work rotating shifts (07:0015:30 and 09:3018:00).
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Provide backup support for colleagues when needed.
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Participate in ongoing product training to expand destination knowledge.
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Uphold company values centred on people, land, and wildlife.
Skills and Competencies Required:
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Strong time management and organizational skills.
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Excellent communication and written English.
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High attention to detail and accuracy.
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Strong customer service orientation.
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Ability to work independently and manage multiple priorities.
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Creative, flexible, energetic, and patient.
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Confident working under pressure in a fast-paced environment.
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Strong computer skills; experience with Tourplan is advantageous.
Knowledge Required:
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In-depth understanding of Southern and East African travel destinations, including Tanzania, Kenya, South Africa, Botswana, Namibia, Mozambique, and others.
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Familiarity with FIT and group travel policies and procedures.
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Knowledge of safari offers and bespoke travel planning.
Experience Required:
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Minimum 5 years experience in a reservations role within a tour operating environment (not hotel or car rental reservations).
This role is ideal for a dedicated travel expert who thrives in a dynamic environment and has a passion for luxury safari experiences.
If you are interested in this position, please send your CV to apply.
Click Go Apply to apply online!
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