Job Description
About the Role
Our client in the insurance industry is looking for an Administrator: Quality Assurance to provide quality administration service in respect of quality assurance that results in the improvement of service and sales.
Key Responsibilities
- Provide quality administration service in respect of Quality Assurance
- Contribute to the implementation of a quality assurance process within the call centre
- Assess calls and achieve set assessment target
- Keep record of sampled calls
- Provide feedback for coaching of call centre staff based on quality issues identified
- Identify risks, contribute to action plans and monitor the progress of these
- Training of new consultants on QA related standards
- Provide input to process and system enhancements, especially in support of product, process or quality issues
- Ensure that quality assurance is aligned with service standards within the operational environment
- Contribute to monthly / weekly quality reporting
- Demonstrate an excellent knowledge of all Assupol products, claims conditions and retention criteria in order to monitor customer experience
- Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management
- Adhere to agreed process in order to deliver targeted operational results
- Comply with corporate governance policies, procedures and standards
- Performing investigations and ad-hoc projects
Requirements
- Matric
- Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)
- Registration as an Employee Representative (FSB)
- Regulatory Examination Level 1: Representatives (RE5)
- 1 to 2 Years’ experience in Quality Assurance in the Insurance Industry
- Excel reporting
- Experience in Category A and B1
Qualifications
No qualifications mentioned.
Salary & Benefits
R19 000 p/m
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Insurance Jobs in Gauteng
The Other Insurance (OI) industry is a significant sector in Gauteng, South Africa, offering a range of career opportunities for professionals with the right skills and experience. Typically, OI roles are in demand across various industries, including financial services, technology, and manufacturing, as companies seek to manage and mitigate risks associated with their operations.
Generally, OI specialists in Gauteng can expect salaries that vary widely depending on factors such as level of experience, company size, and industry sector. While broad salary ranges cannot be provided due to the variable nature of these factors, it is common for experienced OI professionals to earn between R600 000 and R1 200 000 per annum, while entry-level roles may start at around R300 000 to R500 000 per annum. However, salaries can fluctuate depending on individual circumstances.
Common skills required for OI roles in Gauteng include expertise in financial management, risk analysis, data interpretation, communication, and project management. Other essential skills often include proficiency in insurance software, analytical thinking, problem-solving, and the ability to work under pressure. Many OI professionals also hold relevant certifications or degrees in fields such as actuarial science, business administration, or economics.
The financial services sector is a significant employer of OI professionals in Gauteng, with other industries such as technology and manufacturing also commonly hiring for these roles. Other sectors that may employ OI specialists include healthcare, construction, and logistics. In terms of career development, many OI professionals in Gauteng progress to senior roles within their current organisations or move into related fields such as risk management, auditing, or claims handling.
For those seeking a career in OI, it is essential to develop a broad range of skills and experience, often through formal education and training. Many OI professionals in Gauteng have pursued certifications such as the Fellow of the Institute of Actuaries (FIA) or the Chartered Insurance Practitioner (CIP). Building strong relationships with clients, colleagues, and stakeholders is also crucial for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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