Job Description
Job Summary:
- Implementing effective strategies to detect, prevent, and investigate fraud by actioning EFT alerts and card
transaction alerts efficiently, resulting in a divisional SLA of 89% and staff productivity of over 100%. - Chasing funds with agent banks and merchants to secure fraudulently processed transaction, resulting in client
satisfaction and high survey ratings and reducing departmental costs for reimbursements. - Providing awareness to clients on new fraud risk trends and the relevant preventative measures;
- Chargeback processing and Token provisioning.
- Application fraud
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