Johannesburg: Frontshop Assistant – Glenvista posted by Dis-Chem Pharmacies

About the Role

Dis-Chem Pharmacies Glenvista is seeking a Frontshop Assistant to join our team in Johannesburg. As a Frontshop Assistant, you will be responsible for upholding merchandising standards and providing excellent customer service while supporting the overall operations of the store.

Key Responsibilities

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales.
• Follow up on all out of stock queries from customers in line with the customer service out of stock list.
• Ensure delivered stock and/or stock pulled from the storeroom are stored and packed in the correct space.
• Ensure merchandise displays, labels, and pricing are correct at all times and report any price discrepancies to management.
• Maintain a tidy and organized storeroom.
• Keep up to date with new product knowledge to effectively assist customers.
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
• Assist with back shopping when required.
• Handle merchandise carefully to prevent losses.
• Transact all purchases, receive, verify, and process all payments (cash, cards, vouchers, coupons, etc.).
• Exchange merchandise for customers and accept returned goods by customers when authorized to do so by the Frontshop Leader.
• Process all loyalty cards including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/or Retail Store Assistant.
• Maintain accurate cash flow at all times.
• Facilitate rotation of stock on a regular basis and adhere to Dis-Chem stock control procedures.
• Report low stock levels, items that are out of stock, damaged stock, and expired stock to management.
• Assist with the counting of stock files and general stocktaking.
• Identify and report damaged and expired stock immediately to management.
• Assist with the loading and off-loading of stock when needed.
• Ensure boxes are flattened after unpacking stock and taken to the designated area.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with the training of new and current team members.
• Ensure that outgoing stock/items/scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids, and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behavior for both staff and customers to management.
• Maintain housekeeping according to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy.

Requirements

• Grade 12 Matric or Senior Certificate
• 0 months retail work experience (essential)
• 1 year work experience within Retail (advantageous)
• Certification in Retail Business Management (advantageous)

Qualifications

• None mentioned

Salary & Benefits

• Market-related salary only