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Johannesburg: German-Speaking Customer Service Agent

German-Speaking Customer Service Agent

Posted on 2025-02-07

Job Summary

German-speaking Call Centre Employee Sales ? We`re Hiring: German-Speaking Customer Service Superstar ? Do you have a passion for solving problems and making customers happy? Are you fluent in German? We want YOU to join our dynamic team What You`ll Be Doing: ? Resolving consumer complaints with precision and empathy ? Providing exceptional inbound and outbound telephonic support, including chat and back-office services ? Responding promptly and professionally to all customer inquiries, both written and verbal ? Offering customer support for travel-related queries (bonus points if you have knowledge of the airline industry) ? Managing complaints and resolving them with integrity, accuracy, and great attention to detail ? Keeping up communication with the client and suppliers to ensure the best outcomes for customers What We Need From You: Fluent in German (written and spoken) ? 1 years’ experience in the travel, tourism, or customer service industry ? Proficient in Microsoft Office and Google platforms ? Strong administrative skills with great attention to detail ? Excellent verbal and written communication skills (English and German) ? Problem-solver with the ability to de-escalate complaints professionally ? Ability to work under pressure and meet KPIs ? Culturally aware and able to maintain composure in difficult situations Perks & Benefits: ? Salary : Attractive Package Above market-related salary additional benefits ? Transport Provided : Late shifts are covered with transport home after 6 pm ? Shifts : Early Shift: 10:00 AM – 8:00 PM Late Shift: 12:00 PM – 10:00 PM (South Africa time) ? Office Location : Long Street, Cape Town What You’ll Get: Gain invaluable experience in a fast-paced, growing industry Work in a supportive and diverse environment with opportunities for growth. Get to showcase your skills and make an impact on customer satisfaction. How to Apply: Interested? Send your CV today to: ? Email

View Job  Pretoria: Business Development Executive Pretoria posted by Emporium

German-Speaking Customer Service Agent position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-02-07 in the Customer Service Support category

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