Johannesburg: Group Sales Agent posted by Telebest

Principal Accountabilities
Provide excellent customer service throughout the booking process, addressing any concerns or enquiries promptly and professionally
Employ sales techniques in order to secure and process invoices for guests in a timely manner
Build and maintain relationships with clients to encourage repeat business and referrals
Maintain accurate records of sales activities and provide regular reports to management
Quote and setup new group requests in the system (BEE)
Responding to incoming quotes and emails within a 24 turnaround time
Manage group bookings from A-Z , including but not limited to chasing payments, balancing and completing legal requirements
Update groups with changes and additions as needed
Manage Charter and Theme cruises
Book and manage International Group Bookings
Manage special projects that may arise
Perform other duties as assigned on an ad-hoc basis
Manage Admin duties daily such as the below, but not limited to:
Quotes / Confirmations
Payment Chasing
Room lists
DPP Forms
Contracts
Emails
Key Skills and Competencies

The ideal candidate will have a strong customer service background, great attention to detail, the ability to multi-task, and is self-motivated.

Experience: Previous experience in sales, preferably in the travel industry or cruise sector, with a proven track record of meeting or exceeding sales targets.

Knowledge: Familiarity with cruise products, destinations, and industry trends. Knowledge of different types of cruise ships, cabin categories, and onboard amenities is advantageous.

Communication Skills: Excellent verbal and written communication skills are essential for effectively engaging with clients

Customer Focus: Strong customer service orientation with the ability to anticipate and fulfil the needs of large group clients.

Organizational Skills: Good organizational and time management skills to handle multiple client inquiries, bookings, and administrative tasks efficiently.

Attention to Detail: Attention to detail in creating customized cruise packages and preparing accurate proposals and documentation.

Team Player: Ability to work collaboratively with colleagues from various departments to achieve sales objectives and ensure customer satisfaction. Salesmanship: Strong persuasion and selling skills with the ability to influence potential clients and close deals effectively.
Computer Skills: Proficiency in using sales software, Microsoft Excel, Outlook, Power Point and Word
Minimum 2 years experience in the same or similar role