Job Description
About the Role
WatersEdge Solutions is partnering with a technology-driven client to recruit an IT Service Delivery Manager responsible for ensuring the consistent and high-quality delivery of IT services. This role requires a proactive and detail-oriented professional to oversee service performance, manage third-party vendors, and act as a key bridge between IT teams and business stakeholders.
Key Responsibilities
- Manage day-to-day IT service delivery across systems and platforms
- Monitor service performance and ensure SLAs/KPIs are met
- Resolve incidents, problems, and service requests within defined timeframes
- Identify and address service risks or performance gaps
- Serve as a liaison between IT and business stakeholders
- Coordinate incident response, root cause analysis, and change management
- Liaise with vendors and monitor third-party service level compliance
- Maintain accurate service documentation and contribute to governance
- Drive continuous improvement aligned with ITIL best practices
Requirements
- Minimum 3 years experience in IT service delivery or operations
- Working knowledge of IT infrastructure and support environments
- Familiarity with ITIL frameworks (certification is advantageous)
- Strong coordination and organisational skills
- Excellent verbal and written communication abilities
- Problem-solving mindset with high attention to detail
- Ability to work under pressure and manage multiple priorities
Qualifications
- IT degree or diploma (e.g., Computer Science, Information Systems)
Salary & Benefits
- Competitive salary based on experience and qualifications
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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