Johannesburg: IT Support

Are you a technically strong IT Support Engineer with Layer 2 networking expertise and hands-on experience working for Fibre Network Operators (FNOs) ? This is a first-line support role where you will be the first point of contact for network-related issues, ensuring swift troubleshooting, minimal downtime, and reliable fibre optic network performance. 💡 Non-Negotiables: Proven experience with Fibre Optic Networks & Layer 2 protocols (VLANs, STP, MAC tables, and managed switches) Minimum 2 years work experience in support or networking Strong troubleshooting skills in first-line network support Bilingual: English & Afrikaans 🌟 Whats In It For You?: Join a growing fibre-focused technology team with career progression into network engineering Work on critical infrastructure with exposure to advanced network technologies Gain hands-on experience across Layer 2, fibre optic cabling, splicing, and testing Collaborative and supportive team culture 🎓 Qualifications: Networking certifications (CCNA, CompTIA Network, or equivalent) advantageous Experience with fibre optic design, implementation, or maintenance beneficial 📌 Requirements: Technical Skills: Solid understanding of Layer 2 networking (VLANs, STP, MAC tables, and L2 VPN) Experience configuring and troubleshooting managed switches Knowledge of Ethernet, MPLS, and related protocols Familiarity with network monitoring & diagnostic tools Fibre optic cabling, splicing, and testing experience Soft Skills: Strong problem-solving and analytical ability Clear and professional communication (written and verbal) Ability to work independently while knowing when to escalate issues Customer-focused with resilience under pressure 🛠️ Key Performance Areas (KPAs): Provide first-line support for fibre optic and Layer 2 networking issues Attend to ISP tickets and provide timely feedback to ISPs and end-users Troubleshoot, document, and resolve network issues efficiently Escalate unresolved cases to senior engineers where required Maintain accurate documentation and troubleshooting guides Perform routine network maintenance and assist with upgrades 📩 Apply Now! This is a fantastic opportunity for a motivated Support Engineer looking to grow into a network specialist role while working with cutting-edge fibre optic and Layer 2 technologies . ⚠️ Disclaimer: If you do not receive a response within 2 weeks, please consider your application unsuccessful. 📧 Contact: