Job Summary: Provide high quality application and systems support, understand the nature and business impact of requests and perform the required analysis. Provide second line support for technical and functional solutions Responsibilities: Provide high quality operational and technical application and systems support to customers and internal business functions. Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH Resolve incidents, problems, service requests and change requests in line with business priorities. Resolve calls logged within the agreed MTTR (Mean time to resolve) included in agreed SLAs. Ensure Incident / Request updates are at an acceptable quality. Document and provide analysis of defects to solution teams Create diagnostic scripts and other aids per system e.g., simple diagnostic question sheets, historical records, known error lists, predefined extract scripts, etc. Collaborate with the Solution Delivery teams and Architectural teams with regards to planning, designing, architecture development and configuration of the technical platforms for the Application Support portfolio. Participating in deployment handover sessions. Be available to the business and support leads for operational support. Involvement in internal projects. Assist with On-The-Job training. Participate in Priority war room sessions. Participating in disaster recovery exercises. Generate and execute scripts related to daily support requirements. Continuous Improvement: Ensure the consistency and stability of the environment and produce SOPs for day-to-day operations Minimising adverse impacts of Incidents and Problems on business and preventing reoccurrence of Incidents Proactively monitoring of and fixing system and data related errors Consult with business to identify business problems and opportunities to enhance existing processes Provide advice on the support and maintenance of systems Contribute to continuous improvement by using technology and improving processes Stay current on industry practices and trends Conduct quality control protocols to reduce errors and improve the effectiveness of production systems Skills: Matric and tertiary qualifications. 4 years experience as a technical analyst Hands-on experience: Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA SQL SharePoint F5 SQL Server Integration Services SQL Server Reporting Services ESB Create monthly reports to track progress of solutions against identified benefits Stakeholder Management Develop and maintain relationships with key stakeholders across the business Technical Competencies Understanding of basic integration concepts Basic knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIL

I am recruiting for a Technical Systems Analyst to provide high quality application and systems support to a client in the northern suburbs. This 12 months contract is available to an individual that understands the nature and business impact of requests and perform the required analysis while providing second line support for technical and functional solutions The key responsibilities for this role will include: Operational Delivery: Provide high quality operational and technical application and systems support to customers and internal business functions Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH Document and provide analysis of defects to solution teams Create diagnostic scripts and other aids per system e.g. simple diagnostic question sheets, historical records, known error lists, predefined extract scripts, etc. Collaborate with the Solution Delivery teams and Architectural teams with regards to planning, designing, architecture development and configuration of the technical platforms for the Application Support portfolio Continuous Improvement: Ensure the consistency and stability of the environment and produce SOPs for day-to-day operations Minimising adverse impacts of Incidents and Problems on business and preventing reoccurrence of Incidents Proactively monitoring of and fixing system and data related errors Consult with business to identify business problems and opportunities to enhance existing processes Provide advice on the support and maintenance of systems Contribute to continuous improvement by using technology and improving processes Reporting: Create monthly reports to track progress of solutions against identified benefits As you will be responsible for hitting the ground running extensive experience is essential. You will also be hands-on involved with the department. The requirements: Qualification: BCom Degree in IT Experience: At least 3 years of experience in a similar role Hands-on experience with disciplines such as: Oracle, SQL Server, Wed Methods, Web Services, Automation / Scheduling tools / Frameworks, SOA, SQL, Sharepoint, F5, SQL Server Integration Services, SQL Server Reporting Services and ESB Skills Required: Understanding of basic integration concepts Basic knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIT Facilitation and Investigative / Fact finding skills Excellent communication skills