Johannesburg: Key Account Manager (Modular Process Plants – Mining) – Bedfordview

Relevant tertiary education; Diploma /Degree (Business, Commerce, Engineering) Essential Account management, client services, or key account retention – 5 Years – Essential Understanding of modular engineering, project lifecycle, or process equipment – Essential Proven track record in renewal management, client satisfaction improvement, and commercial negotiation – 5 Years Essential Client Relationship Management: Builds and maintains strong, trust-based relationships with clients to ensure satisfaction, loyalty, and repeat business. Service Delivery & Coordination: Ensures client requirements are clearly understood and executed through effective coordination between internal teams and clients. Renewal & Retention Strategy: Manages client contract renewals proactively and develops strategies to retain key accounts and prevent churn. Commercial Acumen: Understands client business objectives and identifies upsell or cross-sell opportunities that add value and increase revenue. Data-Driven Performance Management: Monitors client satisfaction, renewal cycles, and service metrics to anticipate risks and guide client engagement decisions. Relationship-Driven: Prioritises long-term partnerships and trust-building with clients. Accountable: Owns client outcomes and ensures issues are resolved without deflection. Organised & Detail-Oriented: Keeps accurate records, tracks renewals, and maintains CRM data integrity. Collaborative: Works closely with delivery, finance, and technical teams to ensure seamless client experiences. Commercially Aware: Balances service excellence with business sustainability and profitability. Resilient & Adaptable: Handles demanding clients and shifting priorities calmly and professionally.