Key Account Manager
Posted on 2025-03-10
| Employer | Salt Employee Benefits |
|---|---|
| Salary | 0 |
| Category | It Computer |
| Location | Gauteng / Johannesburg |
Job Summary
The incumbent will be the lead point of contact for all key client matters, anticipate the clients needs, work within the company to ensure deadlines for client are met, and help the client succeed and develop new relationships with potential clients. They will be responsible for engaging with key customers by building and preserving trusting relationships. They will also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Be apt in building strong relationships with strategic customers. Also be able to identify needs and requirements to promote our companys solutions and achieve mutual satisfaction.
STAKEHOLDER MANAGEMENT:
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Overseeing customer data and account management.
- Ensure both the company and clients adhere to contract terms.
- Serve as the link of communication between key customers and internal teams.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Study competition to find new ways to retain customers.
- Create plans to address clients business needs.
- Collaborate with internal teams to address customers needs.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Maintain and enhance growth and profitability of Strategic Accounts through collaborating and championing the delivery of the SEB value proposition with specific focus on increasing financial inclusivity in the mass market and shared value creation for key strategic accounts.
- Execute customer centric strategies to continuously improve process, product and systems to address changing service requirements that enhance the SEB partnership experience.
- Manage campaigns and interventions in line with opportunities, available resources, product scope and best practices while ensuring Return on Investment realisation.
- Actively manage and report on the achievement of Key Account Portfolio targets as well as industry performance and trends.
- Maintain a customer led approach to stakeholder management.
- Through use of a data and mutual value led stakeholder engagement approach, develop a portfolio stakeholder engagement plan, which enables growth for SEB and its key strategic key accounts
- Ensure a consistent, detailed understanding amongst all deal team members of the Key Account Management Portfolio targets, goals, performance levels, products, business rules and conditions.
COLLABORATION:
- Manage relationships to make it easier for new relationships to take shape and efficiently unlock access to shared value both within the business and for our external partners
- Monitor and resolve escalated partnership queries and complaints timeously.
- Contribute to the streamlining and integration of new business processes and systems.
- Create collaborative relationships with other departments to determine internal and external process improvements designed to enhance the customer experience and create easy, value peace of mind.
- Optimise departmental performance through targeted business intelligence to ensure that it becomes the primary way of driving performance and execution.
FINANCE MANAGEMENT:
- Manage the allocated key account development, incentive and expense budget for the team against set targets.
- Manage all costs, resource capacity planning and utilization to support the achievement of Key Account development targets, volumes, operational budgets, and plans.
- Ensure that risk is managed optimally within the technical framework particularly in risk acceptance and underwriting appetite.
GENERAL :
RECORD KEEPING AND FILING:
- Ensure all documentation relating to umbrella funds are saved in the member profile on the system
- Ensure appropriate notes are recorded in the member profile on the system
- Full fund administration system filing
REPORTING:
- Prepare, analyze and present ad hoc reports as and when requested
- Prepare, analyze and present an accurate report for Trustees meetings
- Have the ability to report at Trustee meetings
QUERY RESOLUTION:
- Attend to queries or inquiries by members within the required timelines
- Provide assistance to Employers or service providers where necessary
INNOVATIVE & TEAM PLAYER:
- Be able to work independently with minimal supervision
- Abide by audit findings as directed by the Head of Administration
- Build and maintain supportive relationships both internally and externally
RELATIONSHIP MANAGEMENT:
- Build and maintain positive relationships with all clients and service providers
- Build and maintain supportive relationships with teams internally
- Ensure that all communication sent internally and externally is dealt with professionally
TIME MANAGEMENT:
- Devote the whole of your time, attention and abilities during working hours to the discharge of your duties.
- Meet production standards in terms of quantity and quality.
- Manage work outflow timeously
Required Knowledge:
- Good general business management skills.
- Ability to analyse and interpret figures and reports.
- Ability to develop and streamline processes and procedures
- Administration and coordination skills
Qualifications:
- Relevant BCom, or Bachelors Degree, MBA Preferable
- 8 – 10 years experience in a similar position
- EB experience and or Financial services
Key Account Manager position available in Gauteng, Johannesburg. This job position was posted by Salt Employee Benefits. The job has been posted as a premium ad on 2025-03-10 at 13:32:25 in the It Computer category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Bellville: National Key Account Manager posted by Exceed Human Resource Consultants
Job Description:Building and maintaining successful commercial business relationships with customers.Formulating customer strategy and delivering commercial plans.Negotiating trading terms, ad spend, pricing, promotions, ranging and new product listings.An
View Job
National Key Account Manager
Johannesburg: Key Account Specialist
Minimum Requirements: Must have a minimum of 5 years experience as a Key Accounts Manager in the Petroleum Industry Business Management or Relevant Tertiary Education required Proficient in MS Office | HSEQ Policies essential | SAP | SALSA Strong knowledge
View Job
Key Account Specialist
Cape Town City Centre: Key Account Specialist
Minimum Requirements: Must have a minimum of 5 years experience as a Key Accounts Manager in the Petroleum Industry Business Management or Relevant Tertiary Education required Proficient in MS Office | HSEQ Policies essential | SAP | SALSA Strong knowledge
View Job
Key Account Specialist
Johannesburg: Sales & Key Account Manager – – Branding Solutions (Jb5038) posted by Kontak Recruitment
"Sales & Key Account Manager - Branding Solutions (JB5038)Johannesburg, Gauteng R15 000 per month (negotiable based on experience) plus commission and fuel allowance PermanentAre you a natural relationship builder with a knack for spotting opportunities
View Job
Sales & Key Account Manager – – Branding Solutions (Jb5038)
Durban: Key Account Manager
Minimum Requirements: Must have a minimum of 5 years experience as a Key Accounts Manager in the Manufacturing Industry Project Management | Relevant Tertiary Education required Proficient in MS Office essential Strong knowledge of Paper | Tissue Industry
View Job
Key Account Manager
Randburg: Key Accounts Sales – Food Service Sector posted by BizGro
A great opportunity for an experienced Key Account Sales Professional with Food Service experience & a strong Contact base.This post is a JHB (Kya Sands) based opportunityKey Skills & Experience ~> Ability to build rapport with Key Account Customers.> Stro
View Job
Key Accounts Sales – Food Service Sector
Johannesburg: Key Accounts Manager (Hygiene) – (4898)
Educational Requirements: Matric certificate. Diploma in Business, Marketing , or a relevant field would be advantageous. Professional Experience: Minimum 5 years of experience in key account management or a similar client-facing role Ability to develop an
View Job
Key Accounts Manager (Hygiene) – (4898)
Pretoria: Key Accounts Manager (Automotive Aftermarket Sales) Pretoria
AUTOMOTIVE INDUSTRY ESSENTIAL IN AFTERMARKET SALES - OEM Qualifications: National Diplom/Bachelor``s degree/Diploma in the relevant role Requierements: 2 years proven experience in sales, marketing, or relevant customer relationship management roles with O
View Job
Key Accounts Manager (Automotive Aftermarket Sales) Pretoria
Somerset West: Key Account Manager posted by Blue Nova Energy (Pty) Ltd
Job Summary:The Key Accounts Manager (KAM) will be responsible for managing and growing relationships with major clients within the renewable energy and battery storage sector. This role requires a deep understanding of the energy market, particularly in r
View Job
Key Account Manager
Centurion: Key Account Manager posted by Blue Nova Energy (Pty) Ltd
Job Summary:The Key Accounts Manager (KAM) will be responsible for managing and growing relationships with major clients within the renewable energy and battery storage sector. This role requires a deep understanding of the energy market, particularly in r
View Job
Key Account Manager
Centurion: Key Account Manager posted by Blue Nova Energy (Pty) Ltd
Job Summary:The Key Accounts Manager (KAM) will be responsible for managing and growing relationships with major clients within the renewable energy and battery storage sector. This role requires a deep understanding of the energy market, particularly in r
View Job
Key Account Manager
Somerset West: Key Account Manager posted by Blue Nova Energy (Pty) Ltd
Job Summary:The Key Accounts Manager (KAM) will be responsible for managing and growing relationships with major clients within the renewable energy and battery storage sector. This role requires a deep understanding of the energy market, particularly in r
View Job
Key Account Manager
Johannesburg: Key Accounts Manager – Mandarin Speaking
Are you client services orientated? Can you analyse & problem solve? Are you quick in judgment & decision making? And lastly a creative & innovative thinker? Then this Key Accounts Manager position is just for you. Requirements: Matric. 1 year Sales & Mark
View Job
Key Accounts Manager – Mandarin Speaking
Durban: Key Accounts Manager
My client, a leader in logistics, is looking to employ a seasoned Key Accounts Manager. As a Key Accounts Manager, you will be responsible for the following: Retain and grow the current book of business and record client information Support credit control
View Job
Key Accounts Manager
Midrand: Isp Key Account Manager
Key Responsibilities: Cultivate and manage strategic partnerships with Key Internet Service Providers, fostering mutually beneficial relationships and contributing towards business growth Develop and execute sales strategies tailored to the ISP sector, ide
View Job
Isp Key Account Manager
Midrand: Retail Key Account Manager
Key Responsibilities: Cultivate and manage strategic partnerships with Key Service Providers, fostering mutually beneficial relationships and contributing towards business growth Develop and execute sales strategies tailored to the retail sector, identifyi
View Job
Retail Key Account Manager
North West: Senior Key Account Manager – Agrochemicals
Minimum requirements for the role: Must have a Bachelors degree in Agriculture, Sales, or Marketing CropLife Certification is advantageous Minimum 5 years combined sales and technical experience in the agricultural industry Proven track record in client re
View Job
Senior Key Account Manager – Agrochemicals
Cape Town City Centre: Key Account Manager
Responsibilities: Serve as the primary liaison between internal & external stakeholders Create advertising proposals to drive strategic objectives Generate campaign cost estimates (CEs) and oversee the invoicing process, ensuring accuracy and timeliness in
View Job
Key Account Manager
Middelburg: Senior Key Account Manager – Agrochemicals
Minimum requirements for the role: Must have a Bachelors degree in Agriculture, Sales, or Marketing CropLife Certification is advantageous Minimum 5 years combined sales and technical experience in the agricultural industry Proven track record in client re
View Job
Senior Key Account Manager – Agrochemicals
Johannesburg: Key Account Manager
Key Responsibilities To drive the sales and commercial action plan for assigned portfolio to deliver the budgeted revenue objectives in South Africa. To identify new sales opportunities and take steps to implement them for new and expanded revenue streams.
View Job
Key Account Manager
Johannesburg: Business Development And Key Account Manager – Chemical Raw Materials
Minimum requirements for the role: Must have an MBA or Bachelorâ??s degree in business or science Minimum 5-10 yearsâ?? sales experience within the Chemical Raw Material industry. Must have broad and/or extensive knowledge in formulations in Chemical Manuf
View Job
Business Development And Key Account Manager – Chemical Raw Materials
Overberg: Key Accounts Manager Ref: 3820
Were looking for applicants with a Bachelors degree (Commerce, Agriculture, Marketing, or International Trade, or similar), with 5 years of sales experience in fresh produce, agriculture, or export industries. The role requires a strong understanding of ex
View Job
Key Accounts Manager Ref
Cape Town City Centre: Sales Executive/Key Account Manager
Our client is a fast-growing NVOCC and is on the hunt for a driven and passionate individual to join their sales team. The ideal candidate will come from a NOCC background or a clearing and forwarding background with an understanding of LCL and FCL shipmen
View Job
Sales Executive/Key Account Manager
Johannesburg: Sales Executive/Key Account Manager
Our client is a fast-growing NVOCC and is on the hunt for a driven and passionate individual to join their sales team. The ideal candidate will come from a NOCC background or a clearing and forwarding background with an understanding of LCL and FCL shipmen
View Job
Sales Executive/Key Account Manager
Port Elizabeth: Sales Executive/Key Account Manager
Our client is a fast-growing NVOCC and is on the hunt for a driven and passionate individual to join their sales team. The ideal candidate will come from a NOCC background or a clearing and forwarding background with an understanding of LCL and FCL shipmen
View Job
Sales Executive/Key Account Manager