Johannesburg: L1&2 Systems Administrator Support

Qualification & Experience Required: Matric plus a relevant IT diploma/degree (or equivalent experience). 35 years experience in IT support, endpoint management, or infrastructure support. Hands-on experience with ServiceNow ITSM, VMware Workspace ONE, and Google Workspace. Strong knowledge of Windows 10/11 and macOS; Linux exposure advantageous. Familiarity with Cisco Meraki networking and Fortinet firewalls. Relevant certifications (Microsoft, VMware, Cisco, Fortinet, CompTIA) are advantageous. Strong troubleshooting, problem-solving, and communication skills. Key Responsibilities: Provide Level 2 support for endpoints, operating systems, and retail hardware. Manage incidents and service requests via ServiceNow ITSM. Troubleshoot and administer VMware Workspace ONE for enrollment, compliance, and remediation. Support Google Workspace (Mail, Drive, Meet). Assist with Cisco Meraki configurations, Wi-Fi tuning, and VLAN management. Perform basic FortiGate firewall changes and VPN support. Deliver IT support during retail store openings, including hardware/software rollout. Provide mobile fleet support including SIM swaps, APN configuration, and asset tracking. Maintain accurate documentation, runbooks, and operational reports. Participate in after-hours and weekend on-call rotations for P1 incidents.