Johannesburg: Late-Stage Collections Agent (3-Month Contract) posted by Isilumko Staffing

January 15, 2026 Jobs in Central Johannesburg

Job Description

About the Role

Isilumko Staffing is seeking an experienced Late-Stage Collections Agent to join our team in Johannesburg. As a key member of our collections team, you will be responsible for managing and recovering accounts with overdue payments, often involving higher delinquency levels. This role requires strong negotiation skills, persistence, and the ability to balance firmness with customer relations to maximize debt recovery.

Key Responsibilities

Review and assess customer accounts with overdue payments to develop an understanding of the debt and its status.
Initiate contact with customers who are significantly delinquent through phone calls.
Negotiate payment arrangements, settlements, or other suitable solutions to recover outstanding balances.
Maintain detailed and accurate records of all collection activities, conversations, and agreements with customers.
Ensure full compliance with all relevant debt collection laws, regulations.
Develop and implement effective recovery strategies, utilizing skip tracing techniques when necessary.
When appropriate, recommend accounts for legal action and collaborate with legal teams.

Requirements

Matric Certificate.
Previous experience in late-stage collections or a similar role in the financial industry.
In-depth knowledge of debt collection laws and regulations.
Strong negotiation and communication skills.
Patience and empathy when dealing with customers in difficult financial situations.

Qualifications

Matric Certificate.

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How to Apply

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About Development Jobs in Gauteng

The development job market in Gauteng, South Africa is thriving, with numerous opportunities available in various sectors. The province is home to a large portion of the country’s economic hubs, including Johannesburg, Pretoria, and Ekurhuleni, making it an attractive location for companies looking to expand their operations. As a result, there is a growing demand for skilled developers who can drive innovation and growth.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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