Johannesburg North: Senior Service Advisor posted by SydSen Recruit

• Act as the primary liaison between customers and the workshop.
• Greet customers, assess their service needs, and provide accurate cost and time estimates.
• Open and close job cards, ensuring all vehicle details and customer instructions are accurately recorded.
• Coordinate with technicians to ensure timely and high-quality completion of work.
• Conduct regular follow-ups with customers regarding progress and authorizations.
• Provide clear explanations of service work and associated costs upon vehicle collection.
• Upsell value-added products and services where appropriate.
• Handle customer complaints professionally and ensure quick resolution.
• Oversee junior service advisors and assist in training and performance monitoring.
• Ensure compliance with OEM and dealership standards and policies.
• Manage service bookings, follow-up calls, and customer retention programs.
• Maintain high CSI (Customer Satisfaction Index) scores through professional and proactive service delivery.

Requirements:

• Matric / Grade 12 essential.
• Relevant automotive service advisor qualification or OEM certification advantageous.
• Minimum 5–7 years’ experience as a Service Advisor within a franchise dealership.
• Strong technical understanding of vehicle systems and maintenance.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Proficiency in dealership management systems (e.g., Kerridge, Autoline, CDK, Evolve).
• Valid driver’s license.

Competencies:

• Professional, customer-oriented, and proactive.
• Strong problem-solving and conflict-resolution abilities.
• High attention to detail and organizational skills.
• Ability to lead by example and support the service team.