Johannesburg: NPI Technical Support

Requirements: Machine preparation for introduction to market PDI & commissioning in accordance with Scope Field validation support in underground mines Maintenance, service and repairs on NPI machines NPI machine monitoring and feedback reports Follow Case management process Follow Change management process Specific Objectives: NPI Machine Preparation: Complete training on new machines to be introduced to the market Ensure the necessary tools, equipment and documentation are available to support in the field Participate in machine inspections and commissioning Report faults to Product Specialists or LCS Reliability team Support projects and activities to get machines operational on site NPI Field Support: Assess operating functionality, machine ergonomics and safety risks Check settings of machines to ensure machines are ready for underground use Support with services, maintenance and breakdowns Correct findings or solicit support from Product Specialist if necessary Record settings and measurements to use as a reference Submit site reports to LCS support for record keeping and actioning Identify risks and report functionality and design concerns Submit recommendations for improvements Training Support: Support with technical training as and when required in-line with approved standards. Conveyance and Communication: Understand reporting and communication structure and ensure relevant stakeholders are informed as per RACI organogram. Attend site meetings and give feedback as required. Adhere to document control processes. Inform Project Manager and Product Specialist on mine and competitor intel collected in the field. Documentation and Records: Support in compiling of Risk Assessments, PTO (Planned Task Observation) and SOPs (Safe Operating Procedures to Product Specialist as and when they arise or required. Submit site reports and other field validation reports as necessary Complete attendance registers and submit to LCS Admin Support. Submit any other reports or documentation as required. Qualifications and Experience: Minimum 5 years of experience maintaining TMM Competent A & B preferred. Medically fit to work in underground mines on TMM essential. Experience with Automated Drilling an advantage. Drill Rig and Bolter Operator Certificate and License an advantage. Dump Truck and LHD operator experience an advantage. Matric certificate Trade certificate – Qualified Millwright preferred