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Johannesburg: Operations and Technical Support Analyst

Johannesburg: Operations and Technical Support Analyst

Posted on 2025-07-31 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Gauteng  / Johannesburg

Job Summary

Are you an IT Support Analyst with 2 years experience , looking to grow your expertise in Microsoft Azure and server infrastructure ? Join a fast-paced FinTech environment where you’ll deliver technical support for in-house systems, resolve Azure-related incidents, and work closely with end users via Teams, phone, and ticketing tools . If youre driven by solving problems and ensuring smooth operations, then this ones for you. Qualifications: IT Diploma or relevant certification Microsoft Azure Fundamentals (preferred) PowerShell scripting knowledge (advantageous) Requirements: 2 years experience in an IT support role Microsoft Azure experience (AAD, VMs, Storage, etc.) Experience with Windows Server environments Familiarity with ticketing systems (e.g., Jira) Understanding of networking (DNS, DHCP, VPNs, and IP addressing) Experience with PowerShell for automation Excellent troubleshooting and communication skills Able to explain technical solutions to non-technical users Prior work in agile or small-team environments Experience with remote support/monitoring tools KPAs: Provide 1st and 2nd line support for internal systems and infrastructure Manage and resolve issues within SLAs Perform routine server support and Azure maintenance Log and resolve tickets effectively Deliver professional client-facing support via Teams or phone Document processes and contribute to internal knowledge base Collaborate with internal teams for escalation and issue resolution Apply now!

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Johannesburg: Operations and Technical Support Analyst

Johannesburg: Operations and Technical Support Analyst

Posted on 2025-07-17 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Gauteng  / Johannesburg

Job Summary

Youll play a key role in ensuring smooth operations across custom-built applications and Azure infrastructure, all while working with a team that values initiative, problem-solving, and client satisfaction. Qualifications: IT-related qualification or relevant Certification (CompTIA, Microsoft, etc.) Microsoft Azure Fundamentals Certification (advantageous) ITIL Foundation Certification (beneficial) A / N or equivalent entry-level support qualifications Requirements: Minimum 2 years in an IT Support or Technical Support Analyst role Experience with Microsoft Azure (Active Directory, VMs, and Storage) Basic PowerShell scripting for automation or troubleshooting Familiarity with Windows Server environments Working knowledge of networking basics (DNS, DHCP, IP, VPN, and Firewalls) Experience using ticketing systems (e.g., Jira) KPAs: Provide 1st and 2nd line support for internal infrastructure and custom applications Resolve Azure-related issues and perform routine server support Log, manage, and resolve incidents through a ticketing system Offer clear and professional support to clients via MS Teams or phone Escalate unresolved or complex problems to relevant internal teams Maintain and update technical documentation and knowledge base Prioritize tasks in line with Service Level Agreements (SLAs) Apply now!

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