Johannesburg: Operations Manager posted by Talent Shore PTY Ltd
Posted on 2025-05-21 00:00:00
| Employer | Talent Shore PTY Ltd |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
About our Client:
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Ensure ongoing adherence to client Master Service Agreements (MSAs), internal policies, GDPR, and pharmacovigilance (PV) standards
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Act as a subject matter expert on compliance queries, briefing teams on client-specific requirements
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Conduct internal audits and support completion of Data Protection Impact Assessments (DPIAs)
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Manage supplier onboarding, reviews, and performance monitoring
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Maintain clear documentation and proactively simplify compliance for the wider team
Internal Projects & Process Improvement
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Lead and support operational projects aimed at boosting efficiency and quality
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Vet, onboard, and manage suppliers with due diligence and compliance processes
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Build and implement workflow tools (e.g., apps, automations, AI integrations)
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Identify process gaps and collaborate across teams to deliver improvements
Team Support & Operational Administration
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Provide day-to-day operational support and problem-solving for team members
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Oversee and encourage consistent timesheet completion and accuracy
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Manage onboarding resources and training documentation
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Track and support the completion of mandatory training
IT & Systems Support
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Maintain a live asset register for company devices and oversee their distribution/replacement
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Liaise with external IT providers on behalf of the team for issue resolution
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Support user access and system oversight to ensure security and functionality
Requirements
Requirements:
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Experience in operations, compliance, or project coordinationideally within a healthcare, research, or insights environment
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Strong knowledge of GDPR, PV requirements, and service-level agreements
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Proven ability to conduct audits and implement operational improvements
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Comfortable working with new technologies and digital tools
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Confident managing vendors, suppliers, and IT support
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Excellent organisational, communication, and problem-solving skills
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Able to work independently and adapt to changing business needs
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AI-curious, with a proactive mindset toward automation and efficiency
Benefits
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Fully remote role with flexible UK hours
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Collaborative, inclusive work culture with a focus on learning and development
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Tech-forward working environment with support for digital tools and AI integration
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Home office setup support and regular team connection activities
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