Johannesburg: PAM 17740 – Operations Coordinator (Pumps) – Johannesburg

Employer Description Company specialises in the supply, installation, and maintenance of large-scale commercial heat pump systems. Job Description Your duties will encompass: Collect operational documentation, such as signed job cards, delivery notes, and time sheets, for client billing and prepare draft invoices for review and processing by the bookkeeper. Prepare and manage all documentation related to projects and services, including job cards, bills of lading, and safety files. Maintain accurate records of logistics activities, orders, suppliers, and customer interactions in a centralized system. Gather and update customer information in the system by the defined deadline. Request and receive purchase orders from clients, verify them against orders in the system, resolve any discrepancies, and process orders within the deadline. Receive, investigate, and resolve service and repair queries, providing feedback within the deadline. Collect and collate information for operational reports and performance metrics for management review, submitting them in the approved format daily or weekly or monthly. Manage and coordinate scheduling for installations, preventative maintenance, and emergency service calls. Prepare and submit service rosters for clients, ensuring all contractual obligations and service level agreements are met. Support operational staff and field teams with scheduling and dispatch planning, optimising resource allocation across projects and service work. Coordinate daily transport, delivery schedules, and equipment pickups for all installation and maintenance sites. Manage the receipt and processing of all incoming supplies, ensuring accurate registration and tracking within the inventory database. Track the status of open orders in collaboration with the buyer and storeman to ensure timely delivery to the warehouse or project sites. Monitor and track company vehicles, compile reports, and submit them monthly. General Administration Develop a filing structure Qualifications Matric NQF 5 qualification in Administration, Supply Chain Management or Logistics Skills Minimum 5 years relevant experience in administrative, logistics, operations support, or service coordination roles within technical or trade-related sectors. Ability to manage competing priorities across two divisions. Proficiency in Microsoft Office Suite (especially Excel) and experience with logistics software, CRM, or ERP systems. High attention to detail and accuracy in documentation and record-keeping.