| Date | 2025-01-07 |
|---|---|
| Job Title | Parts Technical Support Representative |
| Employer | More Information |
| Salary | |
| Category | Sales |
| Location |
Gauteng / Johannesburg |
Job Summary
Duties:
Responds to all enterprise parts-related e-mails, phone calls, faxes and letters from dealers and end-user customers on questions and problems regarding the website. Reports Parts website defects, suggests enhancements to developers and tests the fix. Provide advanced product/service information and respond to complex customer questions about the product/service. Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required. Identify, within the team, instances of noncompliance with the organization`s policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate. Provide fault isolation and resolution to limit and address issues promptly. Monitor team members` use of the CRM system, identifying and resolving standard issues and escalating them to a senior manager as appropriate. Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required. Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer`s level of interest and to identify and respond to areas requiring further information or explanation. Maintain and lead periodic check-ins with key customers to ensure they`re receiving the most value from the product/service. Look for opportunities during service interactions to bridge customer needs to additional products/services offered by the organization Desired Dealer understanding, detail-oriented and organized individual. Comfortable working in warehouse environment Degree/Diploma in Mechanical Engineering
Parts Technical Support Representative position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-01-07 in the Sales category
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Johannesburg: Parts Technical Support Representative
Duties: Responds to all enterprise parts-related e-mails, phone calls, faxes and letters from dealers and end-user customers on questions and problems regarding the website. Reports Parts website defects, suggests enhancements to developers and tests the f
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Parts Technical Support Representative
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