Johannesburg: Policy Administration System Administrator

Our client operates within the insurance industry and is seeking a Policy Administration System (PAS) Administrator to ensure the effective day-to-day operation, support, and optimisation of their policy administration platform. This role combines system administration, user support, reporting, and coordination with internal and external service providers. This is an office-based role , suited to someone who enjoys structure, ownership, and working closely with business users to ensure systems run efficiently and accurately. Key Responsibilities: Administer and support the Policy Administration System (PAS) Coordinate system and IT support with internal teams and service providers Perform product, document, and user setup and maintenance Manage bulk policy updates and client communications Generate, distribute, and maintain operational reports Train users on system functionality and new processes Support MS365 tools including SharePoint, Teams, Outlook, and Excel Maintain system documentation and support new process rollouts Job Experience and Skills Required (Non‑Negotiable): Proven experience within the insurance industry (non‑negotiable) Hands-on experience with Policy Administration Systems (non‑negotiable) 3 years experience in system or application administration Tertiary qualification in IT or a related field Experience supporting users (one-on-one and group training) Strong MS Office / MS365 skills Experience managing third-party service providers Exposure to short-term insurance systems and policy wording is advantageous Personal Attributes: Highly methodical with strong attention to detail Confident, organised, and deadline-driven Strong communication and interpersonal skills Able to prioritise and manage multiple requests Team-oriented with a proactive, can-do attitude Apply now!