Johannesburg: Receptionist – Medical posted by Emporium

About the Role

Join our dynamic team at Diagnostic Radiological Services Inc., where you can make a real impact in patient care. As a Receptionist, you will be working closely with the rest of the team to provide superior diagnostic and interventional services. We’re looking for passionate, skilled professionals who are committed to delivering exceptional customer service and ensuring the smooth operation of our fast-paced environment.

Key Responsibilities

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients
• Ensure terms and conditions are signed for all patients
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Ensure blood tests are done for all CT contrast patients over the age of 50
• Obtain Authorization for all examinations. Specifically, via UMS & medical aid systems for all CT & MRI exams as well as ultrasound guidance examinations when needed, normal working hours or working After Hours/on Public Holidays
• Process payments for all private patients, walk-in or in-hospital patients
• Allocate payments to the correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Assist in resolving telephonic enquiries
• Always remain vigilant and mindful of waiting patients and regularly give feedback / updates to them
• Maintain an up-to-date knowledge of medical aid rules, and ensure you understand and adhere to POP UP (warning messages) on the system
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and effective workflow between all departments
• Build and maintain, good collaborative and professional relationships and communication with all staff and stakeholders
• Ensure that your behaviour contributes to a friendly, harmonious, and professional culture in the department

Requirements

• 1-2 years in a medical environment
• 2 – 3 years’ experience in a professional high-pressure environment
• Previous experience in a Radiology environment
• Attention to detail
• High level of accuracy while working under pressure
• Good understanding of medical aid and PMB rules
• Good understanding of the POPI Act regulations for healthcare
• Ability to build and maintain good relations with all stakeholders (referring doctors, matrons, ward nurses, providers, and internal staff)

Qualifications

• None mentioned